Service/Quality Above and Beyond Expectation
Provided by
YP.com
We had an arson fire that completely destroyed a wonderful Patterson Park area home we owned. The private insurance adjustor we hired recommended Wayne Huller from RemodelMax. We’d had recent very negative experience with several Baltimore contractors on another major remodel.
We checked the RemodelMax MHIC license and with the BBB – both checked out fine – and asked for a list of people for whom RemodelMax had done similar work. We called those people and asked them a ton of questions. We needed to know if they had dug up any dirt we couldn’t find – none had. We asked if the company consistently showed up when they were supposed to and got the job done when promised and as expected. And we asked what seemed to us to be the two most important questions: first, were they pleased with the results; and second, if we could come and see it for ourselves.
In all cases we got tremendously positive feedback about both RemodelMax and about Wayne Huller. His clients consistently described him as a man of his word (which certainly did not describe our previous contractors)!
We had a long list of RemodelMax clients and visited lots of them. We were pleased with what we saw, and heard rave reviews everywhere. A couple of them said they hit snags along the way that Wayne quickly jumped in to resolve in a way that was pleasing to the customer. We liked that.
We asked a bunch of questions about the quality of the workers and subcontractors and learned that they were all clean, polite and cleaned up after themselves. Through prior, painful experience we’d learned that, in Baltimore, the city is always watching, so a clean jobsite means no citations, and polite workers means no complaints from the neighbors.
We were also concerned not only about attention-to-detail, but thoroughness. We wanted to know if RemodelMax would actually complete the whole job, complete it on time, and not leave us hanging. Again, we heard only positives, and we saw it with our own eyes. It was clear, place after place we visited, that Wayne’s clients LOVED the results. And they loved Wayne, and Willy, and the rest of his crew. We liked that.
Next step for us was to look at a contract. For us it was extremely important that every expectation we had was in writing, line-by-line, item-by-item. We think that’s the smartest way to do a contract. Wayne was delighted with that. He told us it made his job much easier because the expectations of both parties were put down on paper – leaving nothing to argue about later. We liked that, too, and so we went to work on the plans and contract.
Another thing that turned out to be very important in this process was communication. Wayne was very good about keeping us informed about where they were in the process. And he actually returned our phone calls – what a concept! As we made some tweaks to the plan during construction, Wayne was patient and again very adept at advising us wisely – and not gouging us if we added something.
The end result was that we got more than we ever expected. Our “up from the ashes” project is a beautiful new light-filled home with 3BR/2.5BA, and a kitchen to die for because it was so well planned. We love the house and so has everyone who has seen it. As a matter of fact, the first family who saw the house rushed with the property manager to make sure they were the one who got to lease it. That worked for us!
Now, over a year later, the house has performed as promised, we have a happy tenant, and we hired RemodelMax to work on another property of ours. Can’t think of a better way to recommend someone than to say we hired them a second time.
IN SUMMARY: We highly recommend RemodelMax. If Wayne Huller gives his word you can take it to the bank as gospel truth!
--=Richard Oliver
p.s. Wayne can give you a link to the ad we used to lease the house that shows lots of detailed photos taken during the final construction cleanup process.
