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The Grand Salon

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Business Details

12

years

in Business

Hours:

Regular Hours

TueClosed

Extra Phones:

Phone: (916) 985-5899

Sponsored Links
Brands:
Alterna, American Crew, Bedhead, Biolage, Biosilk, Dermalogica, Graham Webb, Joico, Kms, Nailtiques, Opi, Paul Mitchell, Redken, Sebastian, Vavoom
Payment method:
amex, master card, visa, all major credit cards
AKA:

Grand Salon, The

Grand Salon & Beauty Supply

The Grand Salon-Folsom

Categories:
Beauty Salons, Nail Salons, Permanent Make-Up, Day Spas, Hair Removal, Cosmetologists, Hair Stylists

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Reviews

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Posted: 2/22/2012

Overall
This place is awesome

I've been coming to Jenny for 6 years now she always on top of new styles, colors, I just love her she so sweet and does a awesome job!

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BarD

Posted: 9/26/2011

Provided by Citysearch - 
Overall
LOVE!!!!

I went to this salon yesterday for a hair cut and all i could say is that i LOVE it. As soon as I walked in I was greeted by a very happy girl that welcomed me with a warm smile. She even asked me if I wanted a drink! For me, that was unheard of. Seriously the hospitality at this place is amazing. I didn't even have to wait that long which is really nice considering that i was a walk in. Some girl lamed Pauly shampooed my hair and boy was it good. She's AMAZING at massaging. After that, Jenny did my hair. It's amazing how fast she works. Plus, I love the cut. Definitely going back!

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CrisB

Posted: 8/30/2011

Provided by Citysearch - 
Overall
Bait & Switch

I went to The Grand after I saw an online special: Color, Cut, Blow dry with a full set of nails package Only $85. The only other information that they give is that you must mention the promotion at the time of check out. I, however, mentioned it before I scheduled my appointment.

When I arrived at the salon my color consultation consisted of Jenni speaking to me while she's working on someone else. From the ad, I assumed ""Color"" meant all over color. In actuality, it means retouching partial highlights. Retouching means I would already have to have highlights which I didn't.

Jenni told me to add color highlights, give me cut and blow dry would cost $110. But that she could throw in a free pedicure. I agreed. I would rather pay a little more and get exactly what I want, plus I desperately needed a trim.

For my highlights, I requested well-blended, natural-looking, subtle carmel tones added to my naturally blackish brown hair. I emphasized and repeated well-blended, natural-looking, subtle. I was very forgiving when my highlights came out noticeably blonde and not blended,- meaning I could see where they started and ended.

They were able to darken them by adding red color. And even though I did emphasize subtle and blended, the highlights still look streaky! I also have a reddish tint around my hair line. I know my hair will grow back and the tint will fade. And I am very happy with my cut and blow out, so I just let it go.

However, I will not forgive that when I went to check out, they tried to charge me another $20 on top of the $110! $85 to $110 to $130. This is a bait and switch scam and is completely unacceptable and illegal!

A few days after I left this review and filed a bait & switch complaint with the BBB, Jenni the owner called me. I returned her call thinking she was going to politely correct the problem like an adult or atleast explain her deceiving online ad.

Instead she unleashed a very unprofessional tirade about how she does ""not care"" about the complaint, that I am ""backstabbing"" and that I am a ""mean person."" I actually had to hang up on her because her tone became very billigerently, she continued to call me names, and she would not let me speak.

She mentioned that I told her that I was happy with my hair. This is true. I did tell her that because the highlights looked brown and blended under the lighting at the salon. However, outside, under natural light, they looked red and streaky,- exactly the opposite of what I asked for.

I also told her that I was happy with the service before II went to pay and saw that they tried to charge me an additional $20, and before I got home and saw that all of the red dye they used had stained the back of my light, pink sweater.

Beware of this place!


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Posted: 4/4/2008

Overall
NO CUST SERV SKILLS, NO APPT MADE

CALLED TO INQUIRE & SCHEDULE AN APPT FOR MORE THAN ONE SERVICE BUT WAS COMPLETELY TURNED OFF BY LACK OF CUSTOMER SERVICE SKILLS BY PERSON WHO ANSWERED PHONE & IDENTIFIED THEMSELVES AS "SAM" . VERY RUDE!!!

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Posted: 8/5/2007

Overall
Eye Lash Extensions

This is the best place in town to have your eyelashes done at. The girls who do the extensions are very well trained and in about an hour your eyes are beautiful. Check them out!

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The Grand Salon

199 Blue Ravine Rd Ste 180FolsomCA 95630

(916) 985-8999

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The Grand Salon

199 Blue Ravine Rd Ste 180FolsomCA 95630

(916) 985-8999

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