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White Auto Body

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Business Details

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**Customer Service** We believe in the Golden Rule: Treat others as you would like to be treated. For our customers, that means doing business in an environment with friendly people that understand how to make your experience a positive one. We are prepared to manage every aspect of your repair. From the initial contact to job completion, our customers feel confident that they made the right choice in selecting White Auto Body as their collision repairer. Our customer service representatives will keep you up-to-date on the status of your car during the repair process. We want your experience to be trouble-free. **Collision Repair** When customers schedule their cars for repair, they are given an estimated date of completion. During the repair time, one of our Customer Service Representatives will call with an update 48 hours. If an insurance company is involved, our staff will serve as the customers liaison. Several factors including extent of damage and parts availability can affect the time it takes to complete repairs. We understand how valuable our customer's time is and strive to keep the repair time to a minimum. Oftentimes, our Parts Managers will pre-order the needed parts so when the customer drops off their car our technicians can get started. This process helps to ensure a timely and accurate repair.
Location:
O'Fallon - North Outer Road At I-70 Between TR Hughes & Hwy K.
Neighborhood:
Florissant
Categories:
Automobile Body Repairing & Painting, Automobile Parts & Supplies, Dent Removal, Wheels-Aligning & Balancing, Wheel Alignment-Frame & Axle Servicing-Automotive, Auto Repair & Service, Tire Dealers

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05/08/2012
Stay away from this place! My ...

Stay away from this place! My husband's car was towed here after an accident and for five days, they kept telling us they could not get to our car to inspect it for damages. We finally had it moved to another garage after five days of delays (during which they still never looked at it). They would not release our car to be towed to another garage until our insurance company paid $35 A DAY FOR STORAGE FEES. We objecte... view more

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claimed iconBusiness Response.06/05/2012

This message is in response to Ms. Hill's review of White Auto Body West. We believe it is proper to provide services to our customers in the order that they come to us. Mr. Hill's vehicle was towed in on a Wednesday afternoon, the week following the catastrophic hail storm that hit the St. Louis area. At that time we had 75-plus cars and trucks at our facility that required immediate attention due to broken windows and water damage. These vehicles were here before Mr. Hill's car arrived. We explained this situation to Ms. Hill, yet she insisted on being placed ahead of the others. We pride ourselves in offering excellent customer service. However, due to the unprecedented volume of customers whose cars were here before the Hills', it was impossible to provide Ms. Hill with the service she demanded. The tow fees were generated by the tow company, not White Auto Body. A copy of the tow bill was given to the Hill's insurance company. White Auto Body did not profit from the tow. We simply passed the charges that we paid to the insurance company. During the time Mr. Hill's vehicle was stored at our facility, it was under our care, custody, and control, and we were liable for anything that could have happened to it. It is usual and customary practice for a collision repairer to charge storage for vehicles that are not repaired at their facility. Valerie White, Vice President

This listing has been claimed by a business representative.
12/18/2009
yellow pages/white auto body

the yellow pages made it so easy to find the number and location of white auto policy. will use this often

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White Auto Body

8300 N Lindbergh BlvdFlorissantMO 63031

(314) 839-1114

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White Auto Body

8300 N Lindbergh BlvdFlorissantMO 63031

(314) 839-1114

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