I have been going to Florence Opticians for over 10 years and have friends and family who also go there. I have never heard a single complaint about Florence Opticians from anyone I know. Larry is incredibly helpful and on several occasions has helped us out with optical issues just out of the kindness of his heart. I popped a lens on very old glasses (which I didn't even buy from Florence Opticians) and Larry took the time and energy to adjust the frame and put that lens back in without even charging me. He's also helped with bent frames, etc. He is patient and caring and has my loyalty for life.