Canyon Pet Hospital

I used this vet for almost 2 years and today will be the last time that I ever attempted to seek care for my dogs here. I've had 2 experiences where veterinarians were not knowledgeable (the first time I figured I'd just use a different vet at the same office, until it happened again). Earlier this week the vet that I saw was confusing antihistamine doses with doses for another allergy med, and kept blaming her lack of competence on the late hour since it was about 11pm. That visit took up 2.5 hours of my times since we sat in a room for 2 hours without anyone coming in, after being told that it would be an hour wait. Today I was told again that it would be an hour wait, and then after an hour and fifteen minutes I was told that 2 emergencies walked in but the funny thing is that I was sitting in my car in the parking lot with my dogs that entire time and not one car pulled in. They lie about wait times and employ incompetent veterinarians, and as a healthcare professional I do not feel comfortable with brining my animals here for care. Nor do i have the time to wait around while they give me inaccurate wait times.

Canyon Pet Hospital, Flagstaff, AZ: Stay away!!!!!!!!



On September 29, 2014, my wife and I took our two Yorkie puppies to Canyon Pet Hospital for a pre op exam so that we could have them spayed. We wanted Canyon Pet to do the work because we had very good experiences with them in the past. My wife and I even preached to others of how wonderful they are. No more. During the pre op exam, we explained that we would have to drive over an hour to get there and my wife could not sit upright for long periods of time due to pain. She is in a wheelchair and suffers a lot when sitting in it. The vet told us to tell the intake personnel our situation and they would move our girls up the priority list to accommodate us. Since every room has a mission statement posted and that mission claimed to have a facility that “meets all the needs of our clients and their pets” we had no reason to believe that the vet spoke anything but the truth.

On October 14, we woke at 5 AM to prepare for the trip to Flagstaff and on our arrival informed the lady behind the desk of what the vet had told us and again informed the intake tech who said she would take care of it. When we pressed for a ballpark time when we could pick them up she explained that they would have to stay for two hours for observation following the surgery so it would be early afternoon. We left our little girls and went to see what we could do in Flagstaff. A little after 12:30 we called to see the status. We were told that they were not going in until AFTER a waiting “neuter” operation was completed. Some quick math indicated that we would not be able to pick the girls up until after 4PM and more than likely closer to 5. We told them to get our animals ready because we could not wait that long as we had told them repeatedly during the intake.

Then it got bad. My wife made me promise to let her handle things. We went into the reception area and she expressed her anger at the lies we had been told and she wanted to see the office manager. We were quickly rushed to a room so that no one else could witness the effects of Canyon Pet’s error and when we decided we had been hidden long enough, my wife opened the door and was met by the guy who had been working in the parking lot on some general maintenance issues. He had no ID, did not introduce himself and began yelling at my wife. I was doing a fair job of keeping my promise but he continued to verbally abuse my wife because HIS staff had screwed up. When I decided to put an end to his abusing my wife, he literally tried to goad me into a physical confrontation. The only thing that I can compare him to is a 19 year old frat boy who spent too much time at a keg party. When I asked him his name he turned his back to me and yelled “Chris“ and a couple of muffled syllables. When I asked him to repeat it he then turned and yelled “Did I stutter?” I told him that he had his back to me when he answered and he turned away again with a gesture of his right hand and yelled “I OWN this place. Look it up”

The web site invites you to write to him with your concerns. Don’t bother. Chris Miller is not an accountable person. Mistakes can happen. A man owns up to them. A child blames others.

Incidentally, he charged US for the luxury of his abuse.

I have been taking my pets to Canyon Pet Hospital ever since my beloved vet of 20 years, Dr. Bush, passed away. The care at Canyon is consistently high and the entire staff from the front office to the back kennels are superb. I really like the team approach they take. I have used almost the full range of services they provide and have always been highly satisfied. They are the best!

This is one of the cleanest and well maintained veterinary facilities that we've ever been in. The doctors are all top notch and really care about the pets. The administration is always interested in feedback and they really do something about it when you bring it to their attention. Lots of ancillary services like laser, acupuncture and physical therapy. One stop shopping for our dog.

After taking my furry loved ones to another Vet in town, I stumbled upon Canyon Pet Hospital. It is now the ONLY place I think about taking my animals. The staff is professional, courteous and you can tell they love animals. They also treat the humans with respect and love, as well. The hours are wonderful and pricing is the fantastic! The facility is clean and well kept - a HUGE plus to me! I have used their walk in service with a dog that was having an allergic reaction, they didn't charge anything extra for that service and I was so thankful. Don't even think about going anywhere else. My parents drive over an hour to take their animals here too!

I have been going to Canyon Pet Hospital for several years now. Their doctors and staff are kind and caring. I've always been made to feel very comfortable there as well as my furry kids. I love their hours and the prices. I highly recommend Canyon!

We have been going to Canyon Pet for 4 years. We know all the vets and trust them completely, I highly recommend them. I love that they are now open everyday from 8a.m. to midnight. 5p.m to midnight are the extended hours and walk-in only, Prices are reasonable and no extra charge for the extended hours.

Be aware of this vet. Management is horrible, staff is horrible, and prices are beyond horrible. Just cross the street to Kaibab vet and you will be better off.

Horrible customer service. These people do not care anything about the health or well being of your beloved pet. All that they see are dollar signs! If you love your animal you will not bring them to such heartless, money hungry, ignorant people, unless you want to spend $3,000.00 to be told what you already knew was wrong with your animal. Then when your pet's health dwindles and is progressively deteriorating they only want more money even though hours before you were just there and forked out money only to be sent home with nothing resolved! If you love your pet take them to someone who cares