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Quest Diagnostics

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Business Details

2

years

in Business

THE WORLD'S LEADER IN DIAGNOSTIC TESTING INFORMATION AND SERVICES
Hours:

Regular Hours

Extra Phones:

Primary Phone: (904) 491-0698

Phone: (904) 261-7419

Phone: (904) 321-1332

Phone: (904) 491-0698

Fax: (904) 277-3795

TollFree: (866) 697-8378

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Payment method:
all major credit cards, amex, diners club, discover, master card, visa
Location:
Amelia Crossing Shopping Ctr
AKA:

Fernandina Beach Branch

Cabell Insurance & Financial Services Inc

Quest Diagnostics Incorporated

Quest Diagnostics - Fernandina Beach

Category:
Medical Labs
Other Information:

Specialties: Hepatitis, Infectious Disease, Pcps, Hiv, Urology, Gynecology, Herpeselect, Endocrinology, Sexually Transmitted Diseases, Cardiology, Hematology & Oncology, Gastroenterology

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Reviews

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07/14/2015

Overall

I took in a specimen and the lady (jackline rozzele) was the rudest person I have ever encountered that works in the public. Her attitude is despicable. I called her on it and she rudely told me that I had an attitude when I walked in the door. I was standing there waiting on her and never said a word to anyone until she rudely announced that I needed to sign in. It wasn't what she said as it was HOW she said it. I understand that she has to instruct people but she doesn't need to talk down to people that are paying her salary. Very unprofessional!!!

04/28/2015

Overall

I needed preop blood work done and had to wait 1.5 hours to get it done. The waiting was full and 4 people walked out because of the long wait. Then I got a bill when Medicare would pay for this. Never again. This was my first and last time using Quest Labs.

02/27/2015

Overall

Arrived at 8:11 AM for my 8:15 AM appointment (waiting room half full).

At 8:30 asked Mr. Amerson how much longer it would be - stated there are 7-people in front of me.

At 8.38 Called by Mr. Amerson. I asked him why the delay "just is" asked if someone did not show up he stated "don't know I got here at 8AM" - could I speak to the office manager - "I'm the lead" - you're the lead and you don't know why you are backed up? - no respoonse - Could give me the name and number of your regional manager? - "Call this number" (give me a sticker with the "800 Feedback number" on it - This 800# will ring the managers desk? - "They can connect you." - Could give me the name and number of your regional manager? - "I don't know it" - Could you get it for me by the time I'm finished drawing blood - "Sure" -



Upon my return I ask again and he writes a number onto a note pad from memory and gives me a name of JEFF EADS - I thought you did not know the # now you know it from memory?



Go home and call 904-258-3155 - guy has nothing to do with Quest.

Call Quest Fernanda Beach - get answering machine.

Drive back to Quest - ask Mr. Amerson for the correct number - gives me 904-258-3156 - go back to my car.

Call second number - belongs to someone with no connection to Quest. - walk back inside.

Inform him that yet again he gave me a wrong number - gives me 904-254-3156 - go back to my car and call.

Get JEFF EADS voice mail - leave him a detailed message and ask him to call me back by mid next week.

Very Disappointed in this man/company who does no value other peoples time.

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Quest Diagnostics

1699 S 14th StFernandina BeachFL 32034

(904) 321-1480

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