Fern River Resort Motel

unfortunately this seems to be the only motel in Felton. My wife called for information on rates and whoever answered got annoyed and hung up on my wife.

1ST STAY IN THIS BEAUTIFUL PART OF SANTA CRUZ. COULD NOT SLEEP THE 1ST NIGHT. BEDS ARE AS HARD AS GRANITE, A BIGGER PROBLEM WAS ALL OF THE NOISE IN THE COTTAGE. THE WATER HEATER WAS EXTREMELY NOISEY. SOUNDED LIKE POTS & PANS CLANGING ALL NIGHT LONG. THE REFRIGERATOR WAS ALSO VERY LOUND. I FIGURE I WILL TALK TO THE OWNERS (DAN & HIS WIFE). THEY WILL GET IT TAKEN CARE OF....NOT THE OWNERS ACTED LIKE I WAS THE BAD GUY FOR BRINGING THIS TO THEIR ATTENTION. HE STATED "THE WATER HEATERS MAKE NOISE AFTER 4 MONTHS OF USE, YOU WANT ME TO CHANGE THEM EVERY 4 MONTHS"... NO I WANT SOME PEICE & QUIET WHEN I STAY SOMEWHERE. DAN KNEW OF THE ISSUES & TOLD ME "THAT'S JUST THEY WAY IT IS". I EXPLAINED I WOULD HAVE TO STAY SOMEWHERE ELSE IF HE COULD NOT RESOLVE THESE ISSUES. HE SAID FINE, LEAVE. BUT YOU ARE NOT GETTING A REFUND FOR THE 2ND NIGHT. I HAD TO FILE A DISPUTE WITH MY CREDIT CARD COMPANY. BOTTOM LINE.. LACK OF CUSTOMER SERVICE, BAD EXPERIENCE & WILL NEVER GO BACK & I WILL TELL ALL I KNOW TO STAY AWAY FROM HERE.. DAN ALSO THREATENED ME, HE STATED I BETTER NOT SLANDER HIM ON THE INTERNET BECAUSE HE HAS ALL OF MY INFORMATION (PERSONAL & CREDIT CARD)....NOW I HAVE TO WORRY ABOUT THIS ALSO.... THE BEST WESTERN IN APTOS WAS A MUCH BETTER CHOICE.. PS WHILE CHECKING OUT OF HERE, ANOTHER LADY WAS CHECKING IN & WAS IN A HEATED ARGUMENT WITH THE OWNERS WIFE ABOUT RESERVATIONS. HIS WIFE HAS A VERY HARD ACCENT & YOU CAN BARELY UNDERSTAND HER, SHE HAD THIS LADY SHAKING WITH ANGER!!!