This is a great place. Ive grown up seeing my parents take their clothes to this dry cleaners and today my wife and I take ours there. We've never had an issue with them that was wasnt resolved. Reading the above comment, its important to know that any business is bound to mess up somewhere down the line, but these people have promptly resolved our issues and made us happy. As far as employees, we have encountered some rude employees but they did not last long. They do have a great staff that have been there for a long time, the ones that were rude, were never seen again.
The only reason I have them a 4/5 is because, I feel that it is time for some renovations but Ive also heard through employees that its a work in progress. I wouldn't take any negative comments too seriously only because some customers/employees who are unhappy with the establishment will exaggerate, I know this from personal experience. You should try it for yourself.
I would definitely recommend this place, they do a great job and for a great price.