This team of professionals are the best in the business. The customer service specialists that greet you are always friendly, helpful, and ready to help both the animals and their parents. The techs and doctors give the extra care and take necessary precautions to make sure each animal's special needs are met. The kennel crew make every effort to help each animal be as comfortable as possible for their stay, whether it's short term or long term. We've had multiple dogs with special needs and I feel that the care that they've received here has been exceptional. Our timid girl who was afraid of almost everything now feels comfortable around most people thanks to the socialization the kennel crew provided for her. Our senior with arthritis is wheeled around in a wagon (per my request) and everybody has gladly accommodated him in his wagon--and been extra careful with his arthritic bones. They have always accommodated our emergency visits too. We also like that they have specialty services like laser and acupuncture. We'd highly recommend this team to anybody!