I went to the Geek Squad first, big mistake. My laptop would not charge without holding the plug just right. Geek squad said it would cost $250 to fix and would take up to 6 weeks..are you kidding? 6 weeks without my laptop? that was not an option. I called around to some other Fayetteville computer repair stores to check prices and to find out how long it would take for repairs. I explained that this was my work computer and could not be without it for long. Nobody seemed to care. That was until i called Cape Fear Computers. They promised me that if the broken charger plug hadn't caused any major damage to the motherboard (which he said was possible when the plug shorts out), that they could have it fixed in 2 to 3 days tops. They went above and beyond by going to the back room and coming back with a dis-assembled laptop. He used it to show me what part was actually broken on my laptop and explained how it could have happened, and what it takes to repair it. He then gave me pointers on how to protect it so this wouldn't happen again. I haven't seen this type of service in a long long time. The very next day he called to tell me my computer was ready and that it would cost me $100, the same price he quoted me the day before. WOW! That's $50-$150 cheaper than every other place i called, and it only took 1 day! This wasn'ta fluke either. I was getting fed up with windows vista and returned to get windows 7 installed on my laptop. I dropped it off at 10:00 in the morning and had it back by 4:00 that same day! I've since referred 4 people to them and they all called me to thank me and tell me how happy they were with the service and price. Thanks a lot Cape Fear Computers and keep up the excellent work. I know there's a lot of competition in the area, but with service like yours, you'll be on top in no time! You are already number 1 in my book!! Mike W
The customer service at Monster Computers in fantastic! Not only were they knowledgeable but everyone there is so kind and helpful. I walked in with a computer that had been splashed pretty badly with water; it wasn't charging or turning on and the screen was going nuts. They took it all apart, looked everything over and got back to me quickly and were very honest, letting me know that they could replace everything I needed but it would cost more than to just replace it. When I went to pick it up, my debit card in hand, I was told they weren't charging me. Not only the best customer service for a computer shop but the best customer service in Fayetteville. I will never go anywhere else for computer issues and I will be telling everyone I know to go to Monster Computers! Icing on the cake, I don't know if it is a miracle or their magic touch but i am typing this review on the very computer that was a lost cause just a couple of days ago! Thank you Monster Computers! Yall are awesome!
I loved my experience with monster computers. I am not the most organized person and brought them a mess but all the staff was extremely helpful, patient, and accommodating no to mention very friendly. I brought them parts to build a custom computer and they had it together in no time. They had a consult with me I told them what I wanted and they did it no problem. The woman who built my computer was very knowledgeable and took the time to explain to me what was compatible and what wasn't especially since my computer was pretty complicated and involved alot of detail. She joked with me and said she hated my computer but not me lol.. But she put it together with a little help from the staff and it works beyond my expectations. .I will definitely be bringing my business to them from now on. Monster computers is by far the best computer service in the area a very laid back atmosphere and they treat you more like a friend then a customer. ....EJ Welch