I take my propane tank for my gas grill to get refilled there (much cheaper than a tank exchange) and have just moved into a new home that has a propane fireplace. It seems that ill planning on some people's parts below may be the issue. I've never had an issue with this company and have been using them for five years.
My experience with this company has been sterling. They have always been very courteous and responsive to all my needs and concerns. As for gas logs, I was told over the phone how I could clean the pilot light and saved a service call. Thats customer service.