when i visit this location i am pretty much satisfied. everyone seems to move pretty quick so i don't have to wait a long time. they have complimentary cookies and coffee for you while you're waiting. they make sure they address u and make sure your needs are met. i feel very welcome when i'm in this bank of america location thanks to the nice people who work there.
the bank is fine. i would recommend they get a drive-up teller machine so customers don't have to get out of their cars. i tend to be a little scared having to watch my back when i stand at the teller or wait in line standing outside to get to the machine.
Excellent service without a fake but, a well dedicated and honest smile with a very helpful attitude. Speaking to them on the telephone it's the same and you can feel the smile.