This is my first review for Lafayette Ford/Lincoln as I had never been to this dealership for sales/service/parts. I happened upon a commercial for "TrueCar" and although the site showed NO "TrueCar" dealers in the area, I received a call from Lafayette Ford, from a gentleman named Darren Dennis. Darren is 1 of the most personable, energetic, and genuine "sales" persons (no pressure; did not feel like a car dealership!!!) I have ever dealt with in the car buying business. There were a few times I had to wait but that's to be expected, and Darren never gave up on trying to give me freshly baked Otis Spunkmeyer cookies, coffee, and water! When it was time to talk numbers, Darren introduced me to William, who saw that I was reading and asked if I was in a 4 year college. I answered yes and provided the required proof. I tell you, yesterday was my lucky day!!! Not only did I get the FMCC (Ford Motor Credit) rebate, I received additional incentive for being a f/t, 4 yr college student. The latter paid for the balance owed on my old vehicle that USAA declared a total loss. These guys truly impressed me as did a gentleman named Kenneth Merritt, whom I had a very pleasant conversation with during one of my idle times. I was just so impressed (as you can probably tell from the length of this review!) and could not stop smiling throughout the whole transaction; from START to FINISH!!!! If you're in the market, don't even think about going out of town thinking you'll get a better deal/price; Lafayette Ford/Lincoln is THE PLACE TO BE!!! Keep up the fantastic work Darren, William and Kenneth; I love my new "family"!!! :-)
I want to start by saying this adventure to Carmax started out not so great. After pcs ing here i needed a car immediately. My first day I was stuck with a guy who made me feel like a woman who knew nothing and would be easily manipulated. Luckily for me the next day the gentleman who I will leave unnamed was not scheduled to work so i was assigned a new salesperson. MARIA. What can i say about her. She was the most helpful, non pressuring salesperson I have ever dealt with. over the course of a few hours we looked at many vehicles until I found one I loved. At no point did she make me feel like I was wasting her time. She made the whole Carmax experience pleasant and worry free and I would highly recommend her to anyone looking to purchase a vehicle from carmax
This was my first time buying a vehicle from Carmax and I have to say my experience was painless and quick. I purchased a 2013 Cadillac XTS. I worked with two of the most amazing individuals, Ontatio Brewington and Theresa Thomas. They kept me posted on the transfer of my vehicle, any questions that I had they answered, and they always returned my phone calls in a matter of seconds. I highly recommend both these individuals to anyone who is looking to buy a car from Carmax in Fayetteville, NC. Thank you Mr. Brewington and Miss Thomas for being a true representation of customer service.