Mobley Eye Care FayettevilleAdd to mybook
This place is horrible! WORST FRONT STAFF! My first exam was the completely wrong prescription. When I called to make an appointment to fix it, they wanted to charge me. I went in for a second appointment and saw another doctor. The receptionist at the front went to the back to speak with the doctor about how I didn't bring my old contacts so the doctor would treat me poorly. SHE DIDN'T EVEN GIVE ME AN EYE EXAM! She told me to put my left contact in my right, and my right in my l...view moreeft. Wrong again! Really? I'm going to another business and I'm happy to pay for a whole new prescription!view lessShare Review
Wow! I really wish that I had taken these ratings seriously. This is absolutely the worst experience I have ever had with any doctor's office. Not only is the office staff horribly unprofessional, all other ratings have experienced almost the same problems. Wrong prescriptions, over-charging, etc. The "general manager" actually even accused me of "telling a fib" and said that "I" ordered the wrong prescription. Not sure when a patient was given a license to order their own prescrip...view moretion, but apparently I did. No, they did not correct their mistake, no they did not refund my money. I am stuck with an over priced pair of glasses that still aren't correct. And...it only took 5 months to receive these amazing, expensive, incorrect glasses. Read reviews people, read reviews! Zero was not an option, had to go with one undeserved star!view lessShare Review
Dr. Mobley is the reason I gave a 5 star rating. He's funny, friendly, and knowledgeable and never rushes through my exams. He got my prescription right on and I can see great! Yes, the staff could be friendlier, so I agree with everyone on that. I received my glasses sooner than I expected. Love the office decor!Share Review
Unfortunately 0 is not an option here, so I must put 1. They charged me and my insurance over $1,000 for frame and lenses. After a few days, I realized that my vision was not correct. I went back and they admitted that they had accidentally put in the wrong lenses. Instead of correcting their mistake, they stubbornly wanted to charge an extra $200 to have it fixed. Now I am stuck with glasses that do not fit me properly. And don't let the Demandforce result on Google search fool you - ...view morethis is a paid service for businesses that lets them pick and choose what to put out there.view lessShare Review
I regret ever visiting this business. They made a fraudulent charge on my credit card and refused to reverse the transaction. I contacted the bank and after the investigation I was refunded my money. They blocked me from speaking with the manager about three times, then the manager finally accepted my call, but refused to credit my card for an authorization I never approved. The staff is very unprofessional and talks very loud about personal information that shouldn't be discussed arou...view morend customers.view lessShare Review
I was very unhappy with my one and only visit to Mobley Eye Care. The front office staff was too busy talking amongest themselves about a dinner they were attending and who was going to order what. My insurance company was waiving the copay for the eye exam and sent a letter confirming this to me. I gave the staff the letter and was told they were not participating in that program even after I confirmed with the insurance company. I waited for 45 minutes on the doctor, go...view moret my exam and paid my copay. I was found to have 20/30 vision for distance. They were certainly more than happy to assist me with purchasing eye wear. I declined there was no way I was giving this office any more money.
I called my insurance company and they have intervened. They spoke with the office manager and she offered to refund my money once the insurance company paid them. Apparently there was a "mix up" when I went in for my appointment.
I called the office today to check on the status and was told the office manager was the only person that could tell me whether or not the insurance has paid the claim. She was not in today and would be back tomorrow. I will call tomorrow to see. I will put in another call to the insurance company today.
Would not recommend this office for any reason at any time.view less
Very poor costumer service. When I entered the location for the first time I was not acknowledged by anyone standing at the counter eating their lunches with their fingers, and I thought it was funny to read the sign on the counter that said "no food or drinks allowed". I did not feel confident in giving them my business if it weren't for my insurance company wanting me to go there. It was not a good first time experience and will not be returning there after my glasses are finally gi...view moreven to me.view lessShare Review