An average video game store is for video game buyers. A great video game store is for video GAMERS. Yes Tradewind Games has a great selection, great prices, and excellent customer service- but what sets them beyond is what else they offer. Where else in Northwest Arkansas can you find a full fledged tournament room? Where else can you find a store that supports multiple local conventions (GlitchCon, ARKCon, etc.) as well as gaming groups (Arkansas Fighting Game Network, Arkansas E-Sports Network, etc.)? Tradewind Games is an Arkansas business supporting Arkansas gamers. However, I recommend everyone visit the place themselves and not base their business on the word of others.
TradeWind Games = 1337!!! I love the guys, seriously, LOVE THEM! Hands down THE BEST customer service I have ever received at any gaming store. I once bought a NES from them. It didn't work, so they exchanged, more than once actually and apologized for the fact that every NES in stock (at that time) had not worked. They eventually refunded my money, something that Vintage Stock, GameStop, and GameXchange would NEVER do. I now have a perfectly working NES Toploader purchased from TradeWind Games and couldn't be happier. <(^.^)> The Bunker Pass... SO AWESOME, I just wish I had time to utilize it. :( ASK THEM ABOUT IT! You'll regret it if you don't!
Me and my husband have both gone to Tradewind for every movie and game we've bought since we first found them. We used to go to game stop and game exchange and found the employees somewhat irritated with their job and customers everytime. When we go to Tradewind they are always so kind and stop what their doing to walk with us around the store and talk to us about our day the movies and games and do their best to find us exactly what we want. They are an incredible business and we won't shop for our movies and games anywhere else! We love these guys and I'm sure everyone sane feels the same.