Camelia's Authentic Mexican Cuisine
- Payment method:
- all major credit cards, visa, discover, amex, mastercard
- Mexican Restaurants, Bar & Grills, Latin American Restaurants, Restaurants
- Other Information:
Parking: Lot, Free
Wheelchair Accessible: Yes
Cuisines: Mexican, Latin American, Bar & Grills
Price Range : Below Average
Previously, I told friends that this restaurant was a viable alternative to the Mexicantown restaurants in Detroit. No more. You must pay $1.50 for "extra" cheese. I have encountered no other Mexican restaurants that scrimp on cheese. The help is disinterested at best and rude at worst. I ordered a chicken enchilada dinner with extra cheese carry-out. When I got home, I found I had cheese enchiladas with extra cheese. Because I was still fuming over having to pay more for "adequate" cheese, I didn't notice what I was eating until halfway thru. When I called the restaurant to inform them of their mistake, I was told that the cook said he prepared chicken. It was 9:58pm, two minutes before closing. I was told that unless I brought the meal back right then (to resolve the problem before the shift was over), the matter was done. So I had to jump in my car, drive to the restaurant and pick up a replacement meal that I was now too full to consume. WHATEVER! I live in Southfield but work in Mexicantown. In the future, if I want Mexican food for dinner, I will pick it up at Mexican Village, X... (you know the one), Armando's, etc.
(Note: this is a no star rating)
After tonight (1/27/12) my family is done with this place completely. For the most part the meals are good but this place has a serious service problem and a staff that just doesn't care.
First let me say that we ended our "dining in" with this place months ago. The complete service is poor and unless you physically grab your wait person, you will basically get what you get when you get it. Takes for ever to get your order placed, forget about getting chips and refills, and if your with a large group, forget about it!
Our last dine in experience ended when the gaucamole came out with knats buzzing around it and then I had to go up to complain cause my waitperson couldn't be found and I was greeted with an attitude about the issue, with no offer to replace it so we gathered our things and left......Party of 6 out the door!
So ocassionally we would order carry out.....I refuse to dine in any longer......TONIGHT, we place a carry out.....and like most carry outs, again our order was taken and not made. We arrive to pick it up and its not ready, they claimed they tried to call us back to comfirm the order.....LIE.....they don't ask for a number when you place the order, they use caller i.d., and they couldn't figure out what number to call because the person that topok the order didn't write our number on the slip. Customer service is everything, especially on a long day when you need a break and just want to be serviced and have a nice nite out......AVOID THIS PLACE.....the only thing you well get from this place is STRESS......don't believe me? Go here once a week for 5 weeks and I'll bet you a dinner 3 of the 5 .....no-no-no......4 of the 5 experiences will be less than pleasant.
02/28/2009Provided by Citysearch -
Best Mexican in Michigan as far as I'm concerned. I moved here from california about five years ago and have tried many Mexican restaurants in Detroit and the metro area. Camelias is the best, comparable if not better than California. I saw other reviews about the service and I have to disagree. I was there friday night and it was jammin yet my service was not lacking and my food came out timely. Beware of the strawberry chimi cheesecake its addictive.
08/29/2008Provided by Citysearch -
Okay, so I have been going to this restaurant ever since they were in the plaza next door. Of course, they had a couple of things they needed to improve on but I have always loved the food. Lately it seems that the service is improving and the wait for dinner has been cut shorter. I have heard that their new management is really focused on building up the business and that any comments were appreciated. Its sad to see other people have such a bad experience there when I have had great service in such a long time. It is also true that the service was slower although last Sunday was very busy and I fell I left in record time. As far as i'm concerned, my visits have been great and if they are already focused on improving, I will keep recommending this place.
03/28/2008Provided by Citysearch -
I tried Camelias for the second time yesterday. The first time was on a Friday night at dinner and it was so packed, it took us nearly 2 hours to get through dinner. We repeatedly had to ask for our waiter, for refills and for more salsa since we waited over an hour for our dinner.
Last night we tried it, it was Thursday evening and much less busy. The service leaves a lot to be desired. They typically seem preoccupied with more important customers, or friends, I couldn't tell. It almost feels like waiting tables is butting in to their personal time and it is bothersome to them to work. The service wasn't nearly as bad as the first time though. The food was good. The salsa and chips are amazing! The best around. The beans are also fantastic. I had a combo plate #1, ate 1/2 and brought the other half to work today for lunch. In my tamale today I found a long sliver of plastic? Like part of a plastic bag, in the meat of the tamale. I was totally grossed out and dumped the rest.
The restaurant really needs to get their staff some customer service training and reinforce that having a job is a privilege and they should have some pride in what they do and try to do it well. As far as the tamale, I don't know how that happened, but if you don't have good service, at least having amazing food, and it wasn't.
12/27/2007Provided by Citysearch -
Camelias has always been one of my favs, and now they've moved into a newer and much nicer, cleaner location, and have full bar, it's my absolute local Mexican fav restaurant.
Hubby LOVED the chunky beef burrito (wet), and I love the Mexican Pizza! I also have tried the combo plate, and enjoyed it thoroughly. The rice and beans I usually do not eat, but these are both very tasty to be sure!
The service could be better, but I'd rather have mediocre service, and great food, than vice versa!