I had a mixed experience with this Enterprise location; I primarily use Hertz, but in this case I needed a full-size pick-up truck, and Enterprise was the only place in town explicitly offering one on their website (others might have also been willing to accommodate). The staff were very cordial and professional, but when I called, the only person on the clock was the intern. He was very capable, but I felt bad for him and was put on a moderate-length hold while he helped a customer at the counter. I was definitely treated like a valued customer as I was happily accommodated for, and the rental rate was very reasonable, but the rental vehicle itself was disappointing. Every time I rent from a company other than Hertz, I'm reminded that "there's Hertz and there's 'not exactly'" (but you do PAY for them accordingly). The pick-up truck's windshield had a giant horizontal crack that stretched nearly its entire width, and was just below my eye-level! I was shocked by this, because I'm certain that it would have earned a citation from the police if they had noticed it. The windshield also sported numerous rock chips, including one spider-webbed one the size of a plum. It had over 56,000 miles on it, damage to the body, and was filthy inside (mostly in the back seating area and under the front seats). The fuel level was also only at 3/4 full, so I had the added challenge of filling it to that point for the return. With Hertz, the tank is always full and the interior thoroughly detailed. Ultimately, Enterprise succeeded in helping me get where I needed to go and do what I needed to do without much trouble, so I rated them accordingly.
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The gentleman at the servicing desk in Fargo was extremely pleasant, kind and helpful. The car I was provided with was great altho it took me a minute to figure out how to start it. ( a dashboard photo session would be great!) I have nothing but good things to say about my entire experience and am grateful to Enterprise for everything. Thank you!
Flew into Fargo/Moorhead late on Friday, July 1st. The customer service rep was quick and got us going on our way. The price was great and the car was clean and great for the price. Thank you ENTERPRISE!!