I just rented a car for 4 days. Justin was fabulous. He was very helpful and pleasant. He was calm and professional even though he was crazy busy. They should, however, have more staffing. I rented the car on a Sunday, during the summer on Cape Cod and they only had one person staffing the counter and one picking and dropping people. I had to wait two hours for a pickup and then I waited another 30-45 minutes for my turn at the counter once I got there. The wait wasn't due to any other reason than that they need more staffing. Justin was very efficient but there were just too many people renting to only have one staff member on.