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(585) 223-3633Visit WebsiteMap & Directions6745 Pittsford Palmyra RdFairport, NY 14450Write a Review

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General Info
Crest Manor Living & Rehabilitation Center offers superior care services in a warm, welcoming, home-like setting. It only takes one visit to understand why Crest Manor Living is unlike any of the region’s other nursing and senior care facilities. We’re a smaller center that takes great pride in providing a more personalized, family-like experience where everyone knows each other on a first name basis. Whether you’re interested in any of our various short-term care services, or seeking long-term care and hospice you can have unfailing trust in, we’ve made it our lives’ work to show your loved one the compassion, respect and attention they deserve.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Services/Products
Hospice / Comfort Care Long Term Residential Care Respite Care Services Short Term / Subacute Rehab
Payment method
diners club, all major credit cards, amex, discover, master card, visa
Categories
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Reviews

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CZ
Camille Z.

09/23/2021

Overall
Expertise
Facility
Professionalism

Their license should be revoked! There were many issues regarding my mother's stay at the facility. When I questioned them about the issues, they told me they would look into and get back to me. I'm still waiting - over 1 year! At noon, my mother still wasn't dressed or washed, her sneakers went missing but I was never informed until I found them in the parking lot! Her good luggage was lost and replaced with a zippered bag. Rehab was limited because they wanted her to become a long-term resident. They had her sedated most of the time and made her wait unreasonable amount of time to help her to the bathroom. My mother also had bruises that no one could explain. Even the hairdresser claimed to have given my mother services that never happened. This was during Covid pandemic when family members could only visit through a window. God only knows what else I would have found if I was allowed inside! I filed a complaint with DOH but staff lied!

WS
William S.

04/15/2015

Overall

Does not respond to repeated messages left on their website. One of their nursing homes has a major problem with personnel .

Details

Phone: (585) 223-3633

Address: 6745 Pittsford Palmyra Rd, Fairport, NY 14450

Website: https://www.crestmanorliving.com/

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