The customer service provided to me on 4/9/12 at 12:00 pm can't even be called customer service. The dispatcher hung up on me before I had a chance to explain that my friend thought he had just left his phone in the cab. I called up again to try to explain and she hung up again! The third time she yelled at me because "I wasn't specific" which of course I could have been if she hadn't hung up on me after 10 seconds! Wow. How some companies stay in business.