Rick's Outboard Marine

Anything but 'Sales, Service and Satisfaction Guaranteed'.We brought our motor in to have them look at a small gas leak we couldn't locate where it was coming from. We called multiple times to get updates and were told multiple times "we'll call you back", well we never heard from them until we called again. 4 weeks later, we show up...$500+ bill! When we really pushed back on how expensive the charges were, they said that the mechanic accidentally didn't swipe out for an hour an a half lunch and reduced the bill by $100. We had also asked about the trim and tilt which was stuck when we picked it up, and the mechanic laughed and said "you'll never get that free" and quoted us $1300. Of course after the lack of communication and expensive labor bill (which may have been understandable if they would've communicated the process and time) we weren't spending any more money at Rick's... and after getting it home, we were able to free it ourselves with the right tools. We understand boats are expensive, but we all want honest service. Be aware.