Momentum Toyota of Fairfield

This is no joke. I was in an unfortunate accident on the freeway where someone dropped a piece of retaining wall. Me and several other cars were affected. I had CHP escort me to Momentum Toyota. I was greeted properly. Unfortunately, amongst telling me they could handle the repairs, the delay time took 28 days total instead of the estimated insurance time of 6 days. I assumed Toyota could handle my Prius since it is their product.

I picked my car up after two weeks. My driver seat was cut and my bumper was installed improperly. I had to bring my car back which they assured I would be fine.

They put me in a dirty rental car and told me it would be two days.

I called back six days later and they had no record of paperwork or why my car was there. My car had been forgotten about for an entire week.

I had to get involved with directors (upper management) who couldn’t even get my last name right (It was in the email signature) and still things kept happening after that.

I finally get my car back after a month, pop the hood and notice the thick black plastic strip where hood latches into was not secured down. It was pulling up with the hood. I ended up fixing it myself because there is absolutely no way I would bring my car back after not having it for a month with many complications not even listed here.

This place was seriously a nightmare. It is crazy how lazy, disorganized and absolutely lacking any responsibility this dealership is. I’ve purchased and serviced at many dealerships. This is not one to go to. Seriously, you have options. Don’t go here.