I am the managing partner of an LLC that owns eight rental properties which we have had with WJD for over 10 years. They have always been responsive, honest and dependable. The contractors they use are expensive however they fix things promptly and properly. As opposed to the morons from the other PM company we had working on these homes before we went with WJD. When we were shopping around for a PM company we discovered that they are one of the few ones that actually answer their phone which I really appreciate. And no matter who answers, they can help you with whatever it is that you want. They send our money electronically and I can always check our statements from their website whenever I like. I have nothing but good things to say about them.
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My experience as a tenant in a WJD property was very good. The people in the office are always nice and professional. Quick response to maintenance requests (even during a winter storm one time), straight forward payment system on line. I had a 1-year lease along with a group of 3 other people. When we moved out of the house we did everything on the checklist they gave us. It was a little picky and we had to shop for specific kinds of light bulbs and stuff like that, but at the end of the day it was all pretty reasonable and normal. Anyway, we got our security deposit back sooner than expected, no issues.
They were professional and courteous in all their dealings with us. I liked them a lot better than private landlords I've dealt with in the DC area.