This was my first time visiting Hoglunds, I was impressed with the place right off the bat. The waiting area was clean and comftorable. I dropped off my car to have my windows tinted and a new convertible top put on. I left my contact information with them and went on my way. Throughout the repair, they kept me informed about what was going on. Apparently there were some extra pieces needed once they removed the old top. The best part was, they had already preordered them for my appointment. Apparently, it was a pretty common defect on my BMW, they had already included it in the estimate as well. Obviously, then knew what they were doing, how else would they have known to get the extra parts? When I went to pick my car up, I was very happy with the finished product. They walked me through proper care for my freshly tinted windows and how to best take care of my new canvas top. As far as I am concerned, Hoglunds has earned my future business and that of my friends and family. Thanks again guys, you were great!