My experience was great. I had a flat tire, so I dropped my bike off with the instruction to "just fix it". I expected to pay for a new tire and tube and labor. When I picked up the bike I was just charged for the tube because they thought the tire was fine. The charge was $10 total. Expecting to have to pay much more than that (I had already been quoted a minimum of $60 at another shop) I opted to buy a helmet while I was there. They fitted me for one and off I went. Unfortunately, by the time I went to offload the bike from my car's bike rack the tire was flat again. I called the shop, they had me bring it back, replaced the tube again this time with a new tire and charged me another $15. They explained why they had missed the problem the first time; (the explanation sounded quite plausible to me) apologized for the inconvenience and in the process made a satisfied customer. The owner was there both times and did the work himself the second time. He explained that he purchased the shop from the original owner almost a year ago. I liked the feel of the place, a small shop with personnel willing to talk to customers. Many thumbs up!!!
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I brought my snowboard here to be tuned. The price was great for the thorough tune he did. And the turn around time was quick! The customer service is great at this shop! Andy knows a lot and is quite the conversationalist! He can get you anything you need. I am more of a park rider but I am thinking about getting into back country snowboarding this season (possibly split boarding) and Andy knows about a lot of places to go and what equipment to use. I had never heard of split boarding till I came here! I love supporting a local business like this one.
I have gone here for bicycle repair 3 times in the last year. All three times I was seen immediately, and my issues which ranged from brake failure to shifter repair were handled in less than 20 minutes. I go here for my bicycle needs even though there I bike shops that are closer to my home because the cost for repairs is so low, and I get immediate service. I would recommend Tim's bike shop to anyone who rides.