I made the mistake of ordering a fish through them. It was dead within 24 hours, from Enteric Red Mouth Disease, that doesn't just crop up overnight. The fish had it when I got it from them. I immediately contacted them and told them what happened. I wanted a replacement, a refund, or some compromise since they obviously sold me a sick fish. After stringing me along for weeks, they finally told me they weren't willing to do anything. I even asked if they could trade the value in feeder fish. Nope. Bear in mind, when you buy a dozen feeder fish you usually end up with 13-14 in the bag, so those are free. So they weren't even willing to give me something that they, over time, would give away free anyway. They told me the best they could do was sell me another fish. Because I would do that again after the way I was treated this go round. I won't be back, and I will strongly warn any person who will listen not to go there and to take their business elsewhere. Shame on you Pet Food Center!