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Hours

Regular Hours

SunClosed

Brands
Yamaha Motor
Neighborhood
Lake Saunders
Category
New Car Dealers

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Reviews (2)

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02/07/2011

Overall
OAKLAND LOCATION: Be cautious!

The mechanics at the OAKLAND location of this company's shop are unreliable and dishonest. Took a bike in to diagnose an oil drip, turned out to just be an overflowing reservoir. With relief and excitement we were able to pickup the bike the next hour just as promised! Well, long story short, after nearly being killed pulling out of their driveway as the bike stalled we turned it right around and puttered it back to them to check it was put back together correctly. A week of headaches and hassles later after talking with several supervisors/managers and emailing the owner (which still only merited a call from who he forwarded the email to) to still be told none of this was their fault.



They claim the air filter was disintegrating and now we must pay to have the carburetors cleaned (est. 6 hours). Since, their recommendations of possible future servicing included replacing the air filter it's not their fault. The only 'break' they were able to work with us was $9 off the $89/hour labor charge and were still quoted over $700 (under $200 for the parts) just to get the bike back into a working condition to be able to get back and forth from work again.



I am not an expert, nor do I pretend to be... but it seems to me that any decent mechanic would know better than to put a disintegrating air filter back into a vehicle. If it needed to be replaced that bad that it was going to damage the bike to turn it on and take it .02 tenths of a mile down the road then we should have been told it needed replacing now. Not to mention, the bike had not had a maintenance hiccup in over 3 years; it was being drove over 50 miles to and from work on a daily basis. One day had noticed the left shoe looked a little shinier and wanted an honest professionals opinion to ensure damage was not being done by driving a bike with an oil drip.



Please be careful and take caution when having your vehicle serviced here.

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