Muddy Paws Pet Parlor

My wife and I took over this business on September 1, 2013. We have two new groomers that are very well trained and genuinely care about each and every dog they groom. I would like to invite the previous commenter back for a 50% off grooming. I rated us at 4 stars because there's always room for improvement.

Horrible, horrible, horrible experience with their groomer. We started going to Muddy Paws to follow our longtime groomer, Susan. We called to make an appointment, and were told she was no longer there, and they could not/would not tell us where she was now working. We went ahead and made an appointment, took our Scottie and Westie for baths and haircuts.



The male groomer gave our dogs the worst haircuts of their lives--jagged, uneven cutting, not normal terrier cuts. He shaved the tops of their noses, and the Westie looks like a really bad, uneven, incompetently done poodle cut. Obviously had no idea what he was doing.



If the cuts had just looked bad, we would have shaken our heads and just never gone back. But the guy shaved the Scottie so aggressively, her backside was completely burned. Traumatic. She spent the first evening and night not sleeping, trying to get at her backside and hide it at the same time. Can't stand to be touched anywhere. Backside red and sore, irritated. I am attaching a photo here; believe me, it was shocking. We took her to the vet, who gasped when she looked under her tail. We had two antibiotics prescribed to deal with the infection that was already starting.



If you love your animals as we do, don't darken the door of this place. I wrote a detailed email with photos and sent to the owner, and no response. 10 days later, I called and managed to catch the owner. She grumbled at me that no one would pay for pain and suffering for a dog, and when I said no--I want the vet's bill paid to compensate for what actual physical damage your tech did--she hung up on me. This woman does not care one bit about the animals who come through her business, and she takes absolutely no responsibility for what happens to them while they are there. Disgraceful. Disgusting.