Les Schwab Tire Center

Customer of 10 years, but I was mistreated so many times this last week it is sickening! I went in to purchase at least 1 tire, but decided to buy all 4. My car was taken to have the tires put on. I was then informed that they just have too hard of a time removing the lug nuts and they'd really appreciate if I'd buy all new ones because they are damaging the ones they are removing. $60 additional unplanned dollars I paid to help make their day easier. Then they busted one of the lug nuts to the point they could not remove it. I was asked to bring the car back the next day. I made them aware of the time I got off, and was still asked to bring it back. I did. I got home from dropping off my car when a technician called me and told me I needed to make an appointment and was rude, accusatory, and mean especially when he suggested he would be damaging my wheel to fix my problem (which was actually caused by them). His voice was raised, and never once asked me anything just proceeded to yell at me about how I needed to not assume he had time to do the job and I needed to make an appointment. I corrected him and made another appointment for Saturday. When I picked my car up the gal at the desk told me that it was a miscommunication and he needed to order parts. I asked her about what parts he needed to order and she told me parts to fix the problem. I brought it back Saturday and was told between 2-4 hours. It took them 7. When I went to pick up the car, I was told I needed to pay $145.00 for them fixing my problem. I told them I was not paying to fix the damage they did to my car, additionally they damaged my wheel for which they did not mention to me at all. When the assistant manager was brought over they immediately backed off charging me for what they did, but proceeded to tell me they worked 8 hours straight on the car (even though they'd only had it for 7, and had told me they were working on it in between other jobs).

Les Schwab offers decent service and a wide range of tire brands. The prices aren't bad. Also, if you've bought tires from them and have a problem with one, you can generally drive into any Les Schwab and have them fix it. However, this particular Les Schwab seems to be very popular, so you may have to wait a long while before your car is done.