Stater Bros.

Shyanne was so helpful yesterday when I called in for a particular cake (Tuxedo Chocolate Mousse) for a co-workers birthday this morning! I was told by another employee a few days ago that I would be fine if I just came in; they always have one! Im so glad I called first!! They didn't have one. Shyanne took an order for me over the phone and even called me back later to advise of the sizes and prices! talk about great customer service and going above and beyond! I called this AM to make sure it is ready and Karina was very helpful as well and let me know it is ready for pick up! great job ladies on taking care of your store and customers!

Last night, I had the worst customer service experience ever. It was about 8:35 pm, there was only one checker, and she was old and slow. She was waiting on a guy with a huge order. Behind him were 3 more customers, then me. She was still ringing him up when 2 other customers came up behind me. Now there are 6 people waiting. She did not call for another checker. She finished the big order, and checked out the next 2 small orders. Then the guy in front of me hands her some kind of lottery scratch-offs that she has to go into the next checkstand to verify. Now there are 5 people in line to buy stuff and she s checking lottery tickets. Still no call for another checker. I left my order on the belt and walked out.

I'm not sure if all Stater Brothers are like this one in Escondido, but this one has the best sales weekly. Every week the beat all their competitor's prices. We shop here weekly.