I have rented vehicles from this place multiple times and I will continue to rent from this place. The staff are alaways helpful and pleasant to deal with. All the vehicles that I wanted was available. They also would upgrade my vehicle without charging me. The price is $50 less from an Enterprise 1 mile from my house.....seeing the negative reviews is odd to me since I have had no problems with this place. 5 stars for a 5 star service all the way.