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Jim Miller Furniture Industries

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Business Details

32

years

in Business

Hours:

Regular Hours

SunClosed

Extra Phones:

Fax: (937) 864-1122

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Payment method:
discover, amex
AKA:

Jim Miller Furniture Sales

Categories:
Furniture Stores, Furniture-Wholesale & Manufacturers
Other Information:

Price Range : Above Average

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Reviews

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Posted: 8/22/2015

Overall

This store was probably the worst and the dirtiest store I've been to. While we were trying to look around and my family and I were talking jim would interrupt and tell us how great his business was. He then took us to where he makes the furniture. (We didn't want to go) he never gave us a choice. That building was so dirty I would never have bought any furniture there. We saw the furniture being made where they used plywood and not hardwood, as well as a lot of staples and not screws. This is not what I see to be good quality furniture. After about an hour we were able to get away from him and his assistant talking and left. I would never buy anything from him he seems like a fraud and tries to justify it.

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Updated: 8/23/2015
Overall

Very poor quality, and service! Living room set was coming apart in less than a month! Broken frame boards, loose seams, and stitching. Recliner arm had stitching coming undone on day 1! Miller refused to send a seamstress out to repair the hole. Literally called within an hour of delivery to report the hole. Insisted on a huge delivery fee to pick up, and return to me, and no indication of when it would be done!
Believe the poor reviews of this company, and do yourself a favor, and buy anywhere else! Owner is as rude, and shifty, as the reviews have stated. Once you buy, you are on your own.... even when the furniture arrives damaged...
Horrible experience. Embarrassed to have this 'quality' furniture in my home....
Shame on you Jim Miller!

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Updated: 8/23/2015
Overall

We went to the store for miller to look us in the eye and tell the truth.....well he handed us off while he sat down. We picked out 2 recliners and a couch. To get matching material we had to wait 2 weeks which turned out to be 6 because they sold the couch and had to re-order. When it came and they delivered it the cushions were so soft not the firm cushions we picked out. Forget trying to get miller to resolve it....he always seems busy. We will NEVER EVER buy anything there again. Or believe anything bucks braun says about jim miller Or anything else he says.

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Updated: 8/23/2015
Overall
just terrible

Took me over 6 months to get my furnature. Didn't get the fabric I originally ordered. Delivery truck broke down on the way, so I had to go pick it up my furniture on the side of the road.

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Updated: 8/23/2015
Overall

Bad service. Took a rocking chair cushion to see if they could replace the foam in the seat and back. Mr. miller waited on my wife and I,he took us over to the factory to talk to his employ that was gong to reform the cushions. He told us that he would just charge us for the time she used and material . After 10 day we called to see if they where done. We where told yes but did not know how much it would cost ,so we went to pick them up. Mr. miller spent about 20 minute telling us about his life. His employe told him that we need a price he took the employe over to the factory to see if they where done. When he return he told us it would be $80.00 each. My wife told him that was to much. Then he just yelled that that's how much the foam cost and if we didn't like then we could just take them. Then he yelled at his employ to never ever take a job like ours again. I told him that we never talked to her about the Cushon ,that he was the person we dealt with. So now I,am out $160.00 just to fine out the seat Cushon is too big and the back Cushon is to hard. Bottom line don't buy anything from him.

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Posted: 10/25/2014

Overall

My family has been buying from Jim Miller for years, and all of it is still in good shape (one recliner is older than I am, and the fabric is just worn for my grandpas daily nap) so when it came time for me to buy a recliner, I went to see Mr. Miller. He was so nice and sat and talked with us for quite a while. I love the fact that you can pick out your own fabric. Since we live in Columbus, we called and made payments on the chair and its really just perfect! we couldnt be happier

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Updated: 8/23/2015
Overall
RIPP OFF

Buyer beware, don't be fooled by this guy. I bought a so called "high quality" piece of furniture from Jim Miller for $800. About a month later I saw the exact same thing at K MART for only $179.99. I feel so taken and fooled. I called them and they said I can't return for a refund only a store credit. Sooooooo livid.

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Updated: 8/23/2015
Overall

STAY AWAY!! They said our furniture was guaranteed. Within 3 months the fabric started literally rubbing off in our hands. When we complained we were told that only the framing was guaranteed and not the fabric. RIP OFF!!

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Updated: 8/23/2015
Overall
Bad Service!

I hate to say this since I love to support the local/little guy but their customer service is the worse. I ordered a table in November and didn't get until April. First I heard one guy thought the other was going to order it. Then he blamed in on truckers. I finally threatened to call the company directly for a refund. They asked me to give them two more weeks and what do you know it showed up. Sure seemed like I wasn't ordered. No to mention those people are the rudest and top of the list Jim Miller. Basically after they have your money they can care less.

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Updated: 8/23/2015
Overall

Dishonest. They did not deliver my furniture on time because they "sold" my special order to someone else. So I had to wait several more months to get my reorder. They promised to waive all delivery fees (a mere $65) as recompense, Weeks later, I called to check on this. Because I had already paid my charge card account... they would not give me a refund of the delivery charge. "The 'boss' said NO." is what we were told. I waited 9 weeks for the furniture.Promise not kept. I will never buy there again. Do not trust what they say to you.

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Jim Miller Furniture Industries

6711 Dayton Springfield RdEnonOH 45323

(937) 864-7378

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6711 Dayton Springfield RdEnonOH 45323

(937) 864-7378

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