The store clerk told me I had to unload my sidearm once I got downstairs to the range because steel cased ammo is not allowed there. We never got asked if this was our first time using their range, or if we were familiar with their range. We just took the ammo they provided and walked down the stairs to "down there." Once "downstairs" I stepped up to the nice bench/counter that looked like a gun clearing, eye, ear protection prep station and started to unload my weapon (as instructed by the upstairs clerk) and another employee yelled at me to stop and kicked us out for withdrawing a loaded firearm. I can't recommend a business where the downstairs does not know what the upstairs is doing.