I have used this business many times over the last ten years. My recent experience was good and also interesting. I reserved my car by phone for a scheduled auto repair on my own car. The rate quoted was one of the specials being advertised, They had me in their system so this went well. However, when I needed to be picked up the young man, who I later found out was new, told me he would leave immediately and be right there. It was a matter of blocks to the industrial park. After 40 minutes I called back as I had an appointment and needed to pick up the rental car ASAP. I had asked the young man if he knew the car repair shop and he had said yes. It turned out, he didn't, nor know the area, and even tho the location was less than 1/4 mile from them, couldn't find it. I had the car repair shop take me to Enterprise. The manager made it up to me by offering free gas for the rental. The car was clean, the directions of how to use everything were clear ( I was coming out of an SUV into a computer generated little car), and all went well. The car was gassed, clean and ran well. When I returned the car on Monday they did not have the advertised weekend special price listed on the print out contract, but quickly changed it to what I had reserved. The manger was quick to satisfy me and I had no problems with customer service. This rental was very good and I am glad they are in Encinitas and I didn't have to travel 30 miles to an airport to rent a car. i do have a peeve, in that one review talks about their being closed on Sunday, and many times I have rented cars from them and want to return it on Sunday, and are unable to do so as they are closed. I could take it to an airport but then have a different area drop off fee and have lost 1 1/2 hr in this timing. Glad to have this business in Encinitas and support it. They have a turnover in staffing, but if you have a good manager, you should have have no problems.