Best Buy in Emeryville is AWFUL. I'd give a zero-star rating, if it were an option.
Don't even walk through the door. It's a mistake.
I went there to purchase a television. Looked at all of them... finally found one that looked good for the price. It was discounted because it was the floor model. No problem... I can see it hanging right there on the wall, it looks fine. And I'll save some $ because it's out of the box. As soon as I tell the guy that I want *that* one, he says "OK, I'll have to check if I can find the other parts for it in back."
"Oh yeah, I couldn't find any of the other parts for it." No cords, or manual, or remote, or anything else that normally comes with it. "But the manager says there's this other TV for the same price [which is neither a good deal nor good quality], or we can give you a $15 credit towards the purchase of one of the accessories."
Classic BAIT & SWITCH -- put forward a good deal (the Bait), but then, suddenly, you don't have it any more. In it's place, offer a lesser alternative (the Switch) for the same price.
THIEVES & LIARS.
I suggested to them that, since these important regularly-included items have mysteriously gone missing, then they should either place an order for them, or they should further reduce the price to reflect not only the open-box status, but also the multiple-missing-items status. Surprise, Surprise... I'm told that neither of those is an option! They won't be ordering replacements for the missing items, nor will they offer any meaningful discount on the missing items. (Hmmm... Could it be that you already had this planned out?)
"But, really, sir, you should take a look at the other [inferior] TV we have in stock at the same price. There are a whole bunch of them on the shelf right over there."
Finally, I spoke with the store manager. He was even worse. Just lied right to my face, claiming they had no idea that the parts had gone missing... they just found out... but wouldn't order more. Couldn't. He knew all along. They all did. It's just their fraudulent game of Bait & Switch that they play every single day. And the truth is, lots of people fall for it, or at least, put up with it.
I came into the store fully intending to spend hundreds of dollars on a television. Instead, I was treated like a rube that would fall for their transparent fraud. So, I bought nothing from them.
By the end of my distasteful interaction with him, I told him straight up that what he was doing was dishonest, unethical, and probably illegal... that I was disgusted with the whole of it, and that I would quite certainly never enter another Best Buy in my life.