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Best Buy

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Business Details

1

years

in Business

Hours:

Regular Hours

General Info:
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Oakland, Calif.
Extra Phones:

1-888-BEST BUY: (888) 237-8289

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Brands:
Acer, Alpha, Alpine, Amp'd Mobile, Apple, Aspire, Asus, Ati, Best Case, Blackberry, Blackbird, Bluelife, Bose, Boston Acoustics, Bush, Canon, Case Logic, Casio, Cingular, Cobra, Compaq Presario, Creative Labs, Dialogue, Digimax, Digital Blue, Digiwa, Hewlett Packard, Japanese Victor Corporation, Klipsch, Macintosh, Mickey & Co, T-Mobile, apple, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
Payment method:
master card, visa, all major credit cards, amex, discover
Neighborhoods:
East Bay Bridge, Central Emeryville
AKA:

Best Buy Emeryville

Categories:
Major Appliances, Consumer Electronics, Computer & Equipment Dealers, Cellular Telephone Equipment & Supplies, Automobile Radios & Stereo Systems, Television & Radio Stores, Computer Printers & Supplies, Office Equipment & Supplies, Home Theater Systems
Other Information:

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

Specialties: Dance, Blues, Educational, Coffee Makers, Comedy, Cell Phones, Disney, Audio & Video, Fax Machines, Batteries, Big Screen Tvs, Heating Systems, Dryers, Blackjack, Dishwashers, Chairs, Window Air Conditioning Units, Heating Equipment, Animation, Bbq Grills, Gas Grills, Copiers, Barbecue Grills, Desks, Barbecues, Athletic Events, Music Theater, Ice Machines, Air Conditioners, Church, Drama

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Reviews

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03/30/2013

Overall

Best Buy in Emeryville is AWFUL. I'd give a zero-star rating, if it were an option.



Don't even walk through the door. It's a mistake.



I went there to purchase a television. Looked at all of them... finally found one that looked good for the price. It was discounted because it was the floor model. No problem... I can see it hanging right there on the wall, it looks fine. And I'll save some $ because it's out of the box. As soon as I tell the guy that I want *that* one, he says "OK, I'll have to check if I can find the other parts for it in back."

Wait.

Wait.

Wait.

Wait.

"Oh yeah, I couldn't find any of the other parts for it." No cords, or manual, or remote, or anything else that normally comes with it. "But the manager says there's this other TV for the same price [which is neither a good deal nor good quality], or we can give you a $15 credit towards the purchase of one of the accessories."



Classic BAIT & SWITCH -- put forward a good deal (the Bait), but then, suddenly, you don't have it any more. In it's place, offer a lesser alternative (the Switch) for the same price.



THIEVES & LIARS.



I suggested to them that, since these important regularly-included items have mysteriously gone missing, then they should either place an order for them, or they should further reduce the price to reflect not only the open-box status, but also the multiple-missing-items status. Surprise, Surprise... I'm told that neither of those is an option! They won't be ordering replacements for the missing items, nor will they offer any meaningful discount on the missing items. (Hmmm... Could it be that you already had this planned out?)



"But, really, sir, you should take a look at the other [inferior] TV we have in stock at the same price. There are a whole bunch of them on the shelf right over there."



Finally, I spoke with the store manager. He was even worse. Just lied right to my face, claiming they had no idea that the parts had gone missing... they just found out... but wouldn't order more. Couldn't. He knew all along. They all did. It's just their fraudulent game of Bait & Switch that they play every single day. And the truth is, lots of people fall for it, or at least, put up with it.



I came into the store fully intending to spend hundreds of dollars on a television. Instead, I was treated like a rube that would fall for their transparent fraud. So, I bought nothing from them.



By the end of my distasteful interaction with him, I told him straight up that what he was doing was dishonest, unethical, and probably illegal... that I was disgusted with the whole of it, and that I would quite certainly never enter another Best Buy in my life.

12/20/2010

Overall
horrible expirience

So I went to the bestbuy in emeryville a week or so before christmas to buy a video game. 1st thing I noticed was a huge pile of trash near an overflowing trash can by the front door. Second thing I noticed was how dirty and unorganized the shelves were. Good luck find the video game you want on those shelves.. Nothing was where it was suppose to be so I ask this supervisor for help and he says someone will be right with me. I ask somebody else for help and he says to ask the employee in the video game isle. I finally find the video game employee and ask him for help and he said they had more in the back and that he'd be right back. I waited for 15 or 20 min looking pissed off while bestbuy employees notice my frustration and walk right on by not caring. I asked a few more times and eventually gave up on the game I came out to emeryville for and just bought some minor gifts for others around the store. The check out isle wasn't fun either. I'm not sure if rude is the right word to describe the lady who rang me up, dead is probally a better choice of words. I couldn't hear this lady at all. She mumbled every word. It was as if she just smoked a barrel of opium before I walked up. All in all, horrible horrible expirience. I never thought a bad day a bestbuy could tick me off so much, needless to say, I'll never go back to bestbuy again

05/19/2009

Provided by Citysearch - 
Overall
Best Buy is about people -- NOT

They get one star for having air conditioning and lots of TVs on display. This store has nothing more to offer. My wife and I went through the process of ordering a TV and setting up a home delivery, only to have them somehow lose our order. Of course, it showed up on my charge card on the day of purchase! The store was supposed to call us the day before the agreed delivery date to tell us what time to expect delivery. When they didn't call, I called them to see what was going on. The store said I needed to call the warehouse, then the warehouse said I needed to call the store. I called the store at 10:15am (they open at 10) and the ""associate"" said I needed to speak to the ""manager"" but he was out to lunch--lunch, 15 minutes after opening? He called me back an hour later and said they would not be able to deliver on the agreed date, but two days later. That was not an acceptable date so I asked him to cancel my order. He said I would need to come to the store to do that. I figured they needed to run my charge card again so I went to the store. It took them half an hour just to cancel my order and they didn't even look at my card. Why couldn't they have handled this on the phone? I figure it must be store policy to annoy customers to the greatest extent possible. I got on line and ordered the same TV from Sears--a very efficient process. Less frustration and it cost less money because they don't charge $25 for ""recycling"" and they have cheaper delivery rates. I won't be shopping at Best Buy again.

01/08/2009

Provided by Citysearch - 
Overall
i would have given these people a 1 star, hopefully less if i could.

2 stars, ONLY because of the delivery people who were absolutely excellent! the store employees, complete dolts!!!!! lazy, didn't want or had any desire to provide customer service. it was as if i was disturning their chatting parties only because i needed help with a special order item.

honestly, if it wasn't for their SPECTACULAR delivery people (who delivered a washer/dryer up 3 flights of stairs at my Edwardian, plus one more flight from the street level), then i would have given these people a 1 star, hopefully less if i could.

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Best Buy

3700 Mandela PkwyEmeryvilleCA 94608

(510) 420-0323

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