My experience was phenomenal! They sent Management Trainee, Michael Birkner, to pick me up. The ride takes 10-20 minutes to get back to the office. During that time, Michael began to engage me in polite, casual conversation and found a common ground of interest about me to work with, which made me feel very calm about having some stranger I don't know picking me up and driving me off somewhere; that's one of the reasons I'm not a big fan of Uber. But, he didn't stop there. He continued to engage me in casual conversation while we were signing paperwork in the office, and made the entire experience feel like I was talking to a friend, rather than an employee. Even when I needed the car longer than I anticipated, Michael took it upon himself to call me personally, TWICE, to ensure everything was okay, asking me if there was anything he could do to help! I LOVE THESE GUYS! I highly recommend them.
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Me and my daughter Ashley have been renting a car every weekend for 3 months now.. From Elizabethton to Knoxville.. I have received the best customer service from everyone.. Danny Downs,Matt McClellan, Logan Jennings and Michael Birkner.. I recommend everyone to get there rental there. Excellent rates. Even some discounts, because of my repeat business..They are so polite. I'm in and out quickly. It is a total joy working with them every week.. They even know our names as we walk in.. Car is always ready, and I'm out the door in at least 15 minutes.. They are great people, with always a smiling face.. We will continue to work with them weekly. Truly a wonderful staff that work there.. Keep up the great work guys.. it shows you care about your customers.. Thank You so much.. Always, P. Hall