They treat you like family! They get to know you and build a relationship with you. They don't treat you like a number. Once they get to know you, they call you by name and you won't have to show your ID anymore. It's like visiting family each time you go in for your banking needs. They believe in helping you with what you need, not trying to sell you something. First Citizens gives back to the community. I've seen them donate time and money to charities in the area. I could never see me banking anywhere else than First Citizens Bank.