An absolutely horrible and life changing experience there. When the patient liaison was contacted in good faith in hopes of a simple resolution, the "don't sue me" stance fully kicked in.
Written communication was largely ignored until they finally did have a response of throwing up an attorney blanket to hide behind. I couldn't afford an attorney and the damages were deemed to likely be insufficient for one to want to take the case on contingency.
Add to that, a discovery was recently made that my medical records were released either by accident or on purpose in what seems to be a direct violation of the HIPAA laws.
Historically, instead of working with Sherman Hospital when they announced they were planning a relocation from Elgin's east side to the west side, and a mere couple miles from Provena, they lawyered up on that occasion too in a failed attempt to bar the move.
Calling one's self a Christian faith-based institution and actually acting like one seems, in my and other people I've spoken to opinions, to be a problem for Provena Saint Joseph Hospital in Elgin. Every time I see one of their billboards citing "see what a difference faith can make" I get that puke feeling in the back of my throat.
I advise in the event you need a hospital in Elgin, even if you're in an ambulance, go to Sherman Health!