03/21/2012Provided by Citysearch -
I had again bad experience with McGrath Elgin. While completing the paper work the finance guy asked me to buy the service coupons. I told I do not need it. He explained me that it is cheaper and you get oil service and tire rotation for every service. I specifically asked that can I use it any where? he told yes you can use any where, since coupons will come with VIN number and can be accessed anywhere. When I went to nearest Honda showroom they are not accepted. I talked to McGrath Elgin they told that you can use any McGrath. I surprised with this, I really hurt the guy saying this. Because they are not holding their words. I asked couple of times that can I use it any where the Honda Service Center. Since I am a contractor and move places for every few months for work. I ALREADY WROTE MY REVIEW IN LAST YEAR FOR MY CAR BUY. PLEASE CHECK BELOW REVIEW FOR MY OTHER EXPERIENCE IN BUYING A CAR WITH MCGRATH, ELGIN.
I SUGGEST STAYYYY AWAYYYY WITH MCGRATH, ELGIN FOR SERVICE AND BUYING A NEW CAR. THESE GUYS ARE CHEATERS AND CHEAT VERY QUICKLY.
Though I am not a fan of writing reviews, I am writing this because I am one of the guy cheated by MCGRATH HONDA, ELGIN, IL. This is the complete story of mine. I planned to buy Honda Pilot and I went to McGrath, Elgin to get the quotation. I met sales person Jerry and sales Manager Chris. He asked me what is the budget. I told that
around $31,000 to $32,000. But I asked that I need leather seats. The sales person started explaining LX model with Leather option. I asked about the EX and EX-L models and he told me that they are lot of money and expensive. So he gave me the price more than $35,000 and finally bargained for $34,200 for LX with leather option. He completed this deal very quickly, without giving any time to think or calling my friends or someone. They did paper work so fast and completed it. After doing all this they showed my vehicle. I surprised that there are no floor mats, no leather seats and no roof rack(when I went test drive in another LX model that one is having roof racks too). When I asked about these options, they told me that deal is done.They told me to take the vehicle and I didn't bring to home, because leather accessory is not there. I even didn't sit in the car. I came to home and started enquiring other dealers. I got out the door price for Pilot EX-L with premium running boards starting from $35,050 from other dealers. Then Immediately I went to Mcgrath Honda, Elgin on next day. He is not accepted to get the EX-L for the this price. He asked me 5,900 more dollars to get the EX-L. I went to McGrath Elgin to discuss on this for 2 days and they were insisted to take LX model
which I bought first. Me and my wife doesn't get proper sleep for couple of days on this issue. Finally I got EX-L model from them for $39,200 spending 4,150 dollars more comparetivly other dealers. I requested them to give an extra option entertainment center or navigation for this price. They didn't give an option for bargaining the price and other options. The Chris(Sales Manager) doesn't know how to open Cargo door also. He asked me to wait to check on this for one hour. There is no issue in the car. The issue is manager doesn't know how to operate remote keys to open cargo door. They even didn't explained about the options in cabin board.
I contacted Honda Motors Corporate Center on this issue. Honda Motors support sent couple of messages on this issue to McGrath Honda, Elgin. McGrath Honda is not at all called me to discuss on the issue. Honda Motors Customer support told me that they will send message on this issue to General Manager at McGrath Honda, Elgin. But no one contacted to me on this issue. IEVER NEVER SEE THE CUSTOMER SUPPORT LIKE THIS INUSA. I SUGGEST STAY AWAY FROM MCGRATH HONDA, ELGIN.
02/16/2011Provided by Citysearch -
My fiance has worked for McGrath Honda for almost 2 years now. He is in the service department. He decided to buy a 2010 Civic Si Sedan. He told the salesman he wanted a red or white one with navigation. The salesman then told him that the si's they have in stock will be the last shipment because they were no longer making the si model. So my fiance decided to buy a grey one without navigation because he wanted the si and if they weren't making them anymore he better buy it now. They gave him no discounts on the car (not even employee discounts) A week later when he came in for work the delivery truck was there dropping off a whole new shipment of si's. And guess what was on there...a white and red sedan, both with navigation. He was very very upset and tried talking to managment about it and they told him there was nothing they could do. So i caution anyone to buy a car from this dealer because if they will screw their own employee's then who knows how they screw customers!!!
10/27/2009Provided by Citysearch -
I've recently purchased a pre-owned 2004 Mini Cooper S from David Kazarian. I was very pleases with his customer service & sales skills. I used to sell used cars for three years so I understand the importance of follow-up. I was only an internet inquire but he maintained a close but not to pushy relationship over email. I truely believe that it was his consistant follow up that lead to my purchase. Dave is the type of salesman I would like to buy future vehicles from.