My husband was in the Rehab to Home program for about 5 weeks. Nursing staff was great, OT was great. Some attitude & confidentiality issues with PT. The weakest link in the service delivery was the social services and discharge planning. The social worker was not well informed about New Mexico services and was not helpful in providing the information needed to make good informed choices about support services at home in a proactive manner. He was rude at times, and obviously had not read my husband's chart in terms of diagnosis and prognosis. The menu for the facility looked great, but my husband didn't find the food appetizing. Setting is pretty, no odors and most of the staff were delightful to work with.
My late Father spent the last month or so of his life at this facility with advanced Alzheimers. The staff was caring and took great strides to take care of my father. We previously had him at Cambria and Desert Springs. The horrible care Cambria and Desert Springs I wouldn't wish on anybody. This facility spent their money on personnel - not on the facility making it look nice. My Father received quality care at Franklin and I will always be eternally grateful to this facility for that.
Amazing staff. They gave us the ease of mind knowing my grandfather was in good hands during his road to recovery. Nurse Lorenzo made every effort to make him feel comfortable each and every day and the Drs and respiratory team were always a delight to hear from as they kept us up to date and constantly asked if there were any questions they could answer for us. Definitely a hospital I would recommend!