The east side office on Pellicano has good office staff, which is where I take my mother. When I need office staff to contact Dr Raudales (a dream of a kidney doctor, very good and very caring), I call the Pellicano office and avoid the downtown office staff. Dr Fernando Raudales was recommended to me to take my mother to after I was dissatisfied with her kidney doctor at the time. The woman who recommended Dr Raudales to me has a daughter who was born without any kidneys. She donated her kidney to her child and told me Dr Raudales is the best in town. I've taken my mother to him for about 9 years now. He's caring and thorough. Got her blood pressure under good control. When she's been in the hospital, either he sees her there or one of his other doctors do. I was very impressed with the woman doctor who saw my mother in the hospital, from El Paso Kidney Specialists. I don't know the other doctors. But if you need a very good kidney doctor, Dr Raudales or that woman doctor, Ileana Martinez, at this practice are both excellent.