I've only been here twice, but both times I came in to order a new taser C2 battery and pair of cartridges which for some reason taser wouldn't ship directly to me and said had to go through an FFL despite California having incredibly liberal taser laws. They hadn't ordered the replacement parts before but the elderly gentleman I was talking with (Ron - the store owner I suspect) said they would and to come back later to pick them up. I paid upfront but he didn't charge me a premium over what taser's website listed them at. I came back to pick them up expecting to pay shipping and they pretty much said 'naw, don't worry about it' - so I walked out with a once more working taser, at a Taser's price for the replacement parts and no cost for shipping. Part of this may have been because I mentioned why I wanted to refit my taser (a DV intervention - I can draw a c2 faster than anyone without a lot of training can pull a gun,) but nonetheless, it's hard to think of way my shopping experience here could've been better. BTW: they're just starting to carry tasers. I highly recommend taser c2s as a low profile highly effective self-defense weapon. Once you're out of cartridges (which cause neuromuscular incapacitation for thirty seconds at a pop) if you arent out of the situation yet, c2s have a back up drive stun which is more painful than any other less than lethal weapon I've experienced - which include CS and pepper spray, as well as pepper balls and rubber bullets. Plus, defending yourself with a taser involves a lot less paperwork than defending yourself with a gun, and almost guarantees a living defendant but one who is incapicated for at least thirty seconds (which is enough time to either get away or get him in an armlock or armbar as those nearby hopefully either jump in for help or call the police.
I am not sure why this place has bad reviews but I am personally a big fan! I purchased my first gun here a M&P Shield 9mm. I took the firearm safety test and passed no problem, it's pretty much common sense so unless you are a complete idiot you will pass it. Test is I think $24. Once I went to get my gun after the waiting period RON gave the safe handlers test, let's just say he is THE MAN!!! He is very knowledgeable and truly cared about me knowing my gun well. He took his time with me and answered all my questions. He may seem very by the book to some people but I would rather be over educated than have a million questions after. I'll definitely be getting all my supplies from here and any future gun purchases, thanks team for making my experience here a great one :)
I purchased my Champion safe from them in November 2014 and had my S&G lock stop working on Christmas day 2015. The lock pad worked fine, it just wouldn't lock the bolt down. I opened a case with Champion and they in turn wanted to replace the lock. They told me they would call EC Gun Exchange so when I hung up the phone I called EC Gun Exchange to give them a heads up that Champion would be calling them. Ron came out personally on a Saturday to switch the lock out for me. He said that since I was his customer he felt it his responsibility to ensure I was taken care of. I commend them for this type of service and will continue to give them my business. In the world of Firearms if you find one that gives you first rate customer service, keep them.