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Riviera Tan

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Business Details

68

years

in Business

Hours:

Regular Hours

Extra Phones:

Phone: (405) 533-1977

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Neighborhood:
Northwest Oklahoma City
AKA:

Riviera Tanning Spa

Riviera Tanning Spa, LLC

Categories:
Tanning Salons, Day Spas, Beauty Salons, Hair Stylists

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05/03/2016

Overall
Atmosphere
Expertise
Service

When i went to the store to sign up for a membership, the store clerk that i would be paying half of the normal rates since i am a golds gym member. She said my monthly fee would be about 23 dollars for a level 1 & 2 beds.

This month they billed me 43 dollars and i called customer service about the issue, i spoke with Cory. He said that the 43 dollars is the discounted price and that there isnt anything he can do to fix it. So i asked him if i could cancel the account since i was being billed the wrong amount and he said no. Then i asked if i could switch the account to just a level 1 bed and he said no. He also said that there would be a $100 cancelation fee if i canceled my account even though i was told the wrong amout.

I asked Cory if there was a manager that i could speak to and he said there isnt anyone above him that i can speak to. What kind of business doesn't have managers!? I am very irritated and cannot believe the lack of customer service i got.

10/23/2013

Overall

Very Disappointed with the policies & customer service of Riviera. After being charged for two years of a service that I was not using, they couldn't refund me because they couldn't find the cancellation letter that I had sent in. They offered me a two month tanning credit instead. I seemed to receive the same run around and lack of customer service/care from all of their staffing. Including Lack of promised returned phone calls & shortness of tone.They even told me that since my cancellation form was sent in under my married name and not my account name that it could have been tossed to the side. Very disappointed. I understand following policies and the importance of documentation, but to offer me a two month package when it is obvious i hadn't been using that service in 2 years is ridiculous. Please read and research online before you join, to my surprise i am not the only one this has happened to.

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Riviera Tan

2905 NW 156th StEdmondOK 73013

(405) 216-3495

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Riviera Tan

2905 NW 156th StEdmondOK 73013

(405) 216-3495

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