Max & Elsie's Pet Resort
Posted: 5/18/2012Provided by Citysearch -
My family has used Max & Elsie's for a couple of years. We have a total of seven dogs that used their service. Everything was great at first, but now we will never go back. Twice now when we have shown up for our scheduled appointment they have had no record of it. They say ""oops, I see where she (the receptionist) wrote it down, but she didn't put it in the computer"". Then they refused the dog saying they were all booked and we needed to reschedule! My gf mom had taken off of work to get the dog to the groomers that day for nothing. It was their mistake, they realized it was their mistake and they offered NOTHING, but try again later. I had recommended them and now I look bad because of their service. She was smart enough to call ahead on the next appointment and it was a good thing she did because they didn't have that either! If it just happened once it would be one thing, but this exact thing also happened to my mom when she took in her two dogs. They have been using them for years and again Max & Elsie's offered no apology or help, just reschedule. Now I call to bring in my two boys and I am told they no longer to big dogs! They said they don't have tubs big enough anymore! WTF? How can a dog service not have the adequate equipment? Long story short they are mismanaged, inept, and a complete joke of a business. Save your time and hassle and find someone more competent.
We've taken our dogs to Max and Elsie's a few times to get groomed, so have several other of our family members. The most recent time, they were EXTREMELY rude and disrespectful to one of my family members, telling them that their appointment was NOT scheduled for that day and time, and notified us that they now charge $10 extra per dog to pick up at noon. We weren't bothered by the $10 extra, but have never been to a groomer that charges to pick our dog up at noon, rather than having them sit in a cage all day long. However, we were very upset at how everything was handled. My sister called them after she left (and had been told that SHE had written the appointment date and time down wrong, when she had her calendar right in front of her) to tell them that she was upset at how she had been treated and the lady YELLED at her on the phone and told her that she didn't care if she ever brought her dogs back there again. I think the situation could've been handled in a different manner, and needless to say, our dogs will NOT be going back to Max and Elsie's.
I sent both of my dogs to this resort, and found it to be genuinely loving place, with responsible caretakers.
One of my dog's had specific medical needs while she was there, and they went out of their way to take care of her.
They provide a fun, safe environment for the dogs with scheduled movies, play time, and even snack... Reminds me of sending my child to Mother's Day Out. Perhaps the most impressive to me was the way the owners show integrity and follow through in the way they handle their business and their customers. This is a wonderful place for dogs.