Flair Body Works of Edmond

First off I took my car in on a Monday you know supposed to be done that following Friday. They ordered the wrong hood for my car so they had to order another one and then once they put that on they realize that my radiator was broken and then once they fix that they had to wait for the insurance guys to come so did another three days went by and then this point it's been three weeks and now they need to paint my car but they told me last week that the paint was already finished. And now when they fix the radiator they broke my air conditioning to NAFTA wait longer this place is terrible service and liabilities bad don't go there

I hit a deer the day before thanksgiving and my car was taken to Flair Auto. They gave me an estimate that day and they were good enough to start ordering parts so I didn't have to wait all holiday weekend to know what was going on. They called me almost everyday to let me know the progress that was being made on my car. It only took two weeks to get my car back (even though there was a holiday in that two weeks) and when I picked it up it was good as new. They did a great job on it. I'm a satisfied customer for sure!

I'm sitting here reading these comments, and I wonder if they have made huge improvements. I have had the best experience with these guys. The lady at the front is very nice, and Dale, who handled my truck, was awesome. I received daily text messages with updates, and Dale even called me a few times to give me the rundown of what was happening. If you have USAA, it's a must to go here.

went to get my car repaired there after my parked car was backed into and changed the pick up date several times. they were beyond rude and acted as if my questions and concerns were inconvenient.

Very friendly and helpful staff -- they walked me through the entire process after I hit a deer and ruined my car. My car was ready six days sooner than they'd estimated (with almost $5,000 in damages). Just picked up my car and it is in perfect condition. They also offered a lifetime warranty. Thanks so much guys!

I took my new car to get fixed from the recent hailstorm I was told it would take 10 days to be fixed. It has been there for 18 days now. I even signed up for a weekley update and have not been contacted once. I have called three times and have been given a different timeline and excuse everytime. They are rude and don't care what you have to say. I think they need to be reported and shut down. I understand that it might take longer but call me and let me know what is going on. It would take 2 minutes of your day. Will never ever go here again.

I wish I had read all these reviews about Flair Body Works instead of relying on one recommendation! I got nothing but excuses from them.

After getting estimate, I took the car in for repair on the following Monday and asked for a quote for some extra work on the car. I was quoted $400.00 for the extra work and I said, Lets do it! I was told the parts for my car were in and my car would be ready in three days. By Friday I had not heard anything, so I called Flair Body Works. I was told the parts were delayed by the Tsunami in Japan. (Where are the parts that were there on Monday?) Now they say the parts will be in on the following Monday. Five days pass. On Friday my insurance company calls me to see if I am happy with the work they have done on my car. They were surprised to hear that I did not have my car after two weeks. The agent called them to inquire about the status of my car. A little later, I got a call from FLAIR telling me the car was ready (2-WEEKS not 3-DAYS later).

As soon as I arrived on the lot I walked to my car and saw that they had not done the work that I had been quoted for $400.00. When I questioned why they did not do the work, I was told, I do not remember that conversation. This is just the most ridiculous excuse I have heard. When I dropped my car off, and asked for the extra work, why didn’t he write it down? Now if I want to do the work, I will be without my car again. This was the point of having them do the work now! I will tell everyone I know and post this information everywhere I can think of. The work they did do is nothing special, they can’t remember what they are supposed to do and they LIE!! I will NEVER use them again!!!!! I hope you choose someone else to do your body work.

After reading the other review, I felt it necessary to share my experience as well: One would imagine the paint and body industry to be somewhat competitive. Not the case with Flair of Edmond. Apparently they are so-busy that customer service and customer satisfaction is completely foreign. “Taking care of the customer” at Flair is all talk and no walk! I had some repair work in October of 2008 at Flair in Edmond. It was shoddy work to begin with, but I just let it be because the thought of going back, waiting and having to explain to these people why I wasn’t satisfied seemed like more trouble than it was worth at the time. In hindsight I should have pointed it out from the beginning. Mid-August 2010 the work starts to fall apart (literally pieces of my car falling off) I took my car back to Flair, I spoke with a Manager who seemed disgusted with the workmanship and willing to do anything to make it right. He promised to have the parts ordered, painted and ready to go “within the next week”. They had done some remodeling and expansion in the customer area, the management seemed refreshed the staff was friendly-seemingly a complete turnaround from my visit in 2008. Here we are!! Almost November!! I call them- they either don’t return a phone call or I get an excuse about “shipping problems”. I have called every week since the day I went in. I get nothing.