I never give reviews, but this place is absolutely horrible. Extremely POOR customer service. I got there at 4:30 and had a new employee work on my documents which took her until 5:10 and a guy they called Mike was upset at me and used words I can't even repeat on here, because he would have to pay his employees overtime since they close at 5pm. I don't see how these same people are working here after the similar issues keep being brought up. It's just ridiculous. They don't have to worry because I'll never be back there. If that was the last Tag agency in the world, I'd work overtime every week and pay the penalty for not having a current Tag.