I have been going to this carwash for a few years and never had a complaint until now. I already washed my car this week and just needed to rinse some dust off, so I went through the automated and made the $5 selection. My bank account was charged $10. When I tried to contact someone about this, the number for the location was always busy and the numbers for other Splash Car Wash locations rang with no answer or voicemail. They just lost a long time customer because of overcharging and poor customer service. The $5 they gained lost them several hundred in the long run. Not smart.