I can’t believe how unprofessional this business is! I called the number listed, but immediately got a rude man who told me, after I said I needed a taxi and where to pick my friends and me up and drop us off, call 410-272-3000!
I started to look for other taxi companies, but was having a hard time finding one open 24/7 that was nearby, so I called the number and reserved a taxi with Kate. I gave her my number.
First, the taxi driver never called to let us know he was outside the hotel. I called Kate back and she let me know he was outside the hotel.
Second, the driver ended up purposely taking the wrong route and charged us double. We found this out after we rode back to the hotel in a taxi from another company. We sensed something was up, but being our first time, went with the flow.
Third, the taxi driver who picked up a group of drunk douches who ran to the taxi faster than we could, like it was a race, did not even identify us or tell the guys to get out when I called to let a rep, it may have been Kate again, know we were waiting for our taxi. She said the taxi driver told her he picked up another group. She also said that another taxi would pick us up in 10-15 minutes and gave no apology!
Thank goodness less than 10 minutes later a taxi driver from another taxi company drove in the parking lot and happily agreed to take us back to the hotel since he had a no show at a bar close to where we were. It is ironic because Bel Air Taxi did not call to let us know our driver arrived, but they called when we were not there to get picked up! I did not answer; I saw no sense in yelling at them since they know they are incompetent.
I learned my lesson, but I just wanted to give people a head’s up just in case they are considering using this company.