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Ashley HomeStore

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Business Details

Hours:

Regular Hours

General Info:
Retail chain with a variety of signature home furniture, decor accessories & mattresses.
Extra Phones:

Fax: (410) 820-0763

Services/Products:
Furniture, Room Décor, Rugs, Lighting, Mattresses & Bedding
Category:
Furniture Stores

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Reviews

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01/15/2017

Overall

By far the worst furniture place to deal with!! Most UN Orthodox billing process ever. Put items on layaway (2000.00)worth sent some one to make payment they took account put it in their name? WTH if that doesn't beat all that person took another person in had them finance it now it's in a 3rd person's name. Delivery was set up by phone which took 10 minutes, this should have been some what taking care off before you tell me to wait I'm looking??? The kicker is they called 3rd person after I had set day and time. What I had set again has been changed !!! At this point I don't even want the furniture OH did I say it NO LONGER EXSIST IN MY NAME NOT MY ACCOUNT!! NEVER WILL BUY NOR RECOMMEND THIS STORE EVER!!!

11/22/2016

Overall

Outstanding customer service. We recently bought a dinning room set at the Easton store. Two minor issues with the chairs, instantly corrected with replacements by Josh, the manager of the store. Good quality for a good price.

Overall
WARNING-STAY AWAY

WARNING.STAY AWAY FROM ASHLEY FURNITURE HOMESTORE IN EASTON MD AND REGENCY FURNITURE. REGANCY FURNITURE OWNES EASTON MD ASHLEY FURNITURE HOMESTORE AS WELL AS @ 7 OTHER ASHLEY FURNITURE HOMESTORES HERE IN MD SO DO YOUR H.W. THERE IS A CLASS ACTION LAWSUIT AND A COMPLAINT BOARD AS WELL. ASHLEY FURNITURE HOMESTORE AND REGANCY FALSELY ADVERTISE THE VALUE,SATISFACTION,AND CUSTOMER SERVICE THAT IS 0%. I HAD FINANCED FURNITURE FOR MY CHILD THAT THEY DELIVERED DEFECTED W SCRATCHES,CRACKS,BROKEN PIECES,MARKER LINES,MARKER COVERUPS THAT THEY USED TO TOUCH UP CHIP MARKS, DECOLORATION,GLUE FINGER SMEARS THAT WERE DRIED UP. WAS CALLED THE NIGHT BEFORE AND WAS TOLD MY DAUGHTER'S BED HAD BEEN DAMAGED BUT ON DELIVERY, WAS TOLD IT WAS REALLY OUT OF STOCK. NOBODY CALLED TO RECTIFY ANYTHING. TOOK A MONTH OF ME CALLING 3x DAILY FOR THEM TO SEND OUT A TECHNICIAN TO FIX "NEW FURNITURE" THAT HE COULDN'T FIX BECAUSE HE STATED HE DID NOT HAVE THE TOOLS OR TIME. TOOK OVER A MONTH FOR THEM TO DELIVER BED, ON DELIVERY FOR THE BED THAT I HAD TO TAKE OFF WORK FROM, WAS ALL BROKEN APART AND CRACKED THAT THEY COULD NOT EVEN TAKE IT OUT THE BOX. FILED A COMPLAINT WITH BETTER BUISNESS BUREAU AND THE HEADQUARTERS WHICH RESULTED TO ACTUALLY RECEIVING A CALL FROM A MAN IN A DIFFERENT DEPARTMENT OF REGANCY STATING THEY WOULD SEND OUT ALL NEW FURNITURE. ALSO ,THEY DO NOT HAVE ANYONE INSPECTING THE FURNITURE BEFORE DELIVERY SO I MADE REGANCY PROMISE ME THEY WOULD INSPECT THE FURNITURE BEFORE THEY DELIVERED IT. STATED THEY WOULD. 2WEEKS LATER, THEY REMOVED MY DAUGHTER'S DEFECTIVE FURNITURE OUT HER ROOM FOR THE "NEW" PIECES THAT WERE NOT INSPECTED AND THAT WAS ALSO DAMAGED AS WELL. THEIR IS NO CUSTOMER SERVICE. THEY GET OVER ON SO MANY PEOPLE. NOBODY AT REGANCY WILL TAKE YOUR CALL OR CALL YOU BACK. U HAVE TO HARASS THEM DAILY TO GET ANY COMMUNICATION . NOW THEY CANCELLED ME BECAUSE THEY "CLAIM" THEY CAN'T GAURENTEE ME NEW CONDITION FURNITURE. ME AND MY DAUGHTER HAVE HAD TO SUFFER OVER THE HOLIDAYS AND 4 MONTHS OF SHARING MY BEDROOM AND BED. THEY EXPECT YOU TO PAY FULL PRICE FOR DEFECTIVE FURNITURE OR THE HELL W YOU. IF YOU DON'T WANT THIS TO HAPPEN, I SUGGEST YOU DO YOUR RESEARCH 1ST ,READ THE REVIEWS OF THE NUMEROUS OTHER UPSET CUSTOMERS THAT WERE SCAMMED AS WELL AND GO ELS WHERE.

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Ashley HomeStore

29602 Dover RdEastonMD 21601

(410) 822-9003

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