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Murphy's Power Equipment Service, Inc.

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Today:9:00 am - 5:00 pm

Tomorrow:9:00 am - 5:00 pm

134 East St,

East Weymouth, MA 02189

(781) 337-0178

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Business Details

48

years

in Business

Hours:

Regular Hours

General Info:
We have been servicing the local power equipment industry for over 40 years, specializing in small engine repair and parts sales. We also ship parts Nationwide.
Services/Products:
We offer friendly professional and honest diagnostics and repair on small engines including lawn mowers, snow blowers, weed whackers, and pressure washers.
  • Snow Blower Repair
  • Snow Thrower Repair
  • Pressure Washer Repair
  • Weed Whacker Repair
  • Weed Eater Repair
  • Yard Equipment Repair
  • Lawn Equipment Repair
  • Lawn Mower Repair
  • Lawnmower Repair
  • Small Engine Repair
  • Chainsaw Repair
  • Chain Saw Repair
  • Riding Mower Repair
  • Commercial Lawn Equipment
  • Leaf Blower Repair
Brands:
We Service Virtually All Brands of Power Equipment Including the Following: * AYP * Craftsman * Cub Cadet * Dolmar * Echo * Homelite * Honda * Husquvarna * John Deere * McCullough * Murray * MTD * Poulan * Ryobi * Snapper * Task Force * Toro * Weed-Eater We Also Service Most Brands of Small Engines Including the Following: * Briggs & Stratton * Honda * Kohler * Subarur * Tecumseh
Payment method:
visa, amex, mastercard
Neighborhood:
East Weymouth
Categories:
Generators-Electric-Service & Repair, Lawn Mowers-Sharpening & Repairing, Lawn & Garden Equipment & Supplies, Snow Removal Equipment, Engine Rebuilding & Exchange, Lawn Mowers, Generators

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Reviews

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Posted: 12/9/2015

Overall

My interaction with Murphys Inc was truly one of the most astoundingly bad experiences I have ever has as a consumer. I brought my snowblower into this location in May of 2015, as it was an authorized repair location for my particular brand of snowblower (Green Works). Despite being within the warranty time frame, and the problem needing repair being caused by a failed part, they initially refused to service it. It was only after I called Green Works while standing in the shop lobby...view more that Murphy’s agreed to fix it. Then, over the course of EIGHT months, it never got fixed. Each time I called, I was given a different excuse (“We don’t focus on snowblowers in the summer” – “The part isn’t in yet” – “there was a mix-up from Green Works” – “it should be ready next week”) – I never heard back from them to tell me it was fixed. It got to the point that when Green Works called Murphy’s on my behalf, they didn’t answer the phone. Green Works ended up replacing the unit and sent it to me directly. I don’t know what the deal is with Murphy’s Inc – it would appear they are either inept or corrupt, but in either case you would be wise to avoid them at all costs. Unless of course you like having your items never repaired.view less

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Updated: 6/24/2014

Posted: 6/24/2014

Overall

These guys have gone downhill. Service was good in the past. This year my mower took nearly 3 weeks to get a new carb, my trimmer has been sitting for over 2 weeks for a new recoil. Evidently they didn't get my 2 phone messages telling them to order the part and do the work. The owner is nice enough, his son too. The mechanic is crusty, unfriendly and shouldn't answer the phone....ever. Time to move on and I would suggest you do the same.

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Updated: 3/4/2014

Posted: 3/4/2014

Overall

Awesome service picked up my equipment as sceduled service and droped off , very good service and fast turn around



STEVE

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Posted: 7/11/2013

Overall

The mechanic (Jeff?) that works there has a real attitude problem. He's condescending and is just a very unpleasant person to deal with. He needs to learn how to treat people, especially when you're dealing with people all the time. If you can get past his attitude, I never had a problem with their service. I've had several different types of power equipment repaired/maintained there and am very satisfied with the work, other than this one person.
As far as Mr. Murphy, he's alway
...view mores a pleasure to deal with.view less

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Posted: 4/6/2013

Overall

great sevice, fast repair, and very polite people. would keep going to them for work.

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Posted: 7/25/2012

Overall
The service was unsurpassed. ...

The service was unsurpassed. I was greeted before I even entered, had the piece I needed withing 1 minute. Couldn't believe how accomodating the owner was. He certainly had plenty of equipment in the shop so no time for small talk. I was in and out wuth a huge smile on my face within 2 mintes. Great place for your service.

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Updated: 3/4/2014

Posted: 7/3/2012

Overall
Horrible service! Scheduled an...

Horrible service! Scheduled an appointment through the Home Depot Extended Warranty Program to have my ride-on lawn mower serviced by this company. After a missed appointment and several unreturned messages to Murphy's I called Home Depot to complain.

Even though every attempt I made to contact Murphy's Inc. resulted in getting their voicemail, Home Depot was somehow able to track them down. So instead of Murphy's contacting me directly and apologizing for the situation, they told
...view more Home Depot that because my mower wouldn't start that it probably wouldn't be covered anyway and besides it was too far for them too travel. Seriously?

First of all, how do you diagnose the problem without even looking at it? There are several parts that are under warranty that could cause a mower not to start. Plus wouldn't the majority of calls Murphy's receives for warranty work be for mowers that don't start? Do they just ignore those customers as well.

Secondly, why is my area listed as one of the areas Murphy's services if its too far to travel? or more importantly why wasn't this communicated to me or Home Depot when the appointment was scheduled. Instead they chose to string me along for days with a broken mower and force me take time off from work for an appointment that never happened.

Home Depot was extremely apologetic and seemed rather embarrassed for referring this company for warranty work and has since scheduled my repair with another local company. So perhaps its a blessing in disguise because if their repair work is anything like their customer service I would have been in big trouble.
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Murphy's Power Equipment Service, Inc.

134 East StEast WeymouthMA 02189

(781) 337-0178

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134 East StEast WeymouthMA 02189

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